Bruce Burgers Reviews Summary

Food Quality

Pros:

• "The food is always the best. Literally fills me up great portions."
• "Very tasty burgers at an affordable price (rare in London!)."
• "We had the tastiest burgers, grilled chicken, and milkshakes you'll ever have."
• "The burgers are insanely good! Imagine going to the perfect barbecue."
• "Food is tasty and extremely value for money."
• "The burgers were loved by both kids and adults. The lamb burger was amazing!"
• "Banging burger!! I got Bruce’s special pattys in my double and it was delicious!"
• "The burger and the jerk wings was super delicious, the restaurant gives you a nice warming vibe."

Cons:

• "Only critics: music too loud, small burgers, quantity of food (for grown-up male)."
• "Burger lacked flavour, chunky chips were still cold in the centre."
• "The food was really nice and the service was really good, however, I don't know if something has changed in the kitchen."
• "Poor food ordered chicken salad and literally they sent lettuce and chicken with bbq sauce nothing like the picture."
• "My order was delivered in two hours and when I called to ask about it the staff just lied that the order it’s on the way."

Customer Service

Pros:

• "Lovely customer service and the atmosphere is very relaxed a nice place to have a meal for sure."
• "The staff, the music, the service, and the food is SO GOOD!"
• "I came here yesterday with my family to eat. It was such a lovely experience, the staff was so polite and friendly."
• "The hosts were incredibly friendly, and to top it off, they offered complementary desserts."
• "Guy in charge is the nicest and most accommodating owner we've ever met."
• "Fantastic service. Cute space. Really enjoyed my double burger as well as the onion rings and sweet potato fries."
• "Great customer service and friendly staff. Could not fault the food everything was delicious."
• "The burger I had was so good! The staff are incredibly friendly. It's the genuine kind of friendliness too."

Cons:

• "However, I don't know if something has changed in the kitchen in last year because after reading the reviews I decided to try the milkshake and I found it really disappointing."
• "after a fail through Uber eats, I called and order the cheeseburger with chips and a can of Coke. cost me a total £12.50 including the £2.50 delivery charge. took 35 mins not only that, stone cold burger and no coke."
• "Went on the 2nd day of opening, the Asian lady/owner is not very welcoming, she didn't smile or say hello but did to everyone else."
• "Came once and left straight away... not enough staff no service. One person had to do everyone's job. Child seat had cobwebs and black dirt."
• "My order was delivered in two hours and when I called to ask about it the staff just lied that the order it’s on the way."

Ambiance and Atmosphere

Pros:

• "The atmosphere is very relaxed a nice place to have a meal for sure."
• "The restaurant has a trendy yet cozy vibe, with cool decor and comfortable seating."
• "Restaurant very cosy, great playlist, good vibes. Clean wash AREA and toilet."
• "The music is an entire vibe on its own."
• "The decor is playful and rustic. All items are made from scratch and are fresh."
• "Bruce Burger's exceeded our expectations! The staff’s were amazing and friendly would go again, Highly recommended!"
• "The decor is chic and stylish."
• "Absolutely loved this place, it’s just what Tottenham needs! Fantastic atmosphere and the food.... oh man!"

Cons:

• "Only issue was lack of proper heating, so it was cold."
• "Music was good but a tad loud, however you could still hear each other talk."
• "The music...too loud at times for me and capital extra can get on one's nerves after a while."
• "One downside was the men sitting and smoking literally outside the shop, with the smell disturbing our meal."
• "Came once and left straight away... not enough staff no service. Child seat had cobwebs and black dirt."