Address: 2-4 Albert St, Harrogate, HG1 1JG, United Kingdom
Phone: +441423507700
Rating: 4.3
based on 143 reviews.
Food Quality
Pros:
"Food was also very tasty."
"Both the starters and the mains were huge in size and although somewhat basic in presentation were very tasty and well cooked."
"The calamari was hot and fresh and the garlic mushrooms were garlicky and delicious!!"
"High standard foods with really reasonable prices."
"The food is absolutely fantastic with superb relation between prices and quality/quantity."
"Food was very tasty with big portion sizes."
"Portions are large, pizza is good and fresh, overall food is tasty but really nothing special."
"Food was good. Generous portions."
Cons:
"Ordered 7 starters that was very basic and had no flavour, the garlic bread was rock hard."
"Pizza toppings were revolting (jarred onions and chunks of raw goats cheese for example) and middle of the pizzas were paper thin and soggy."
"The pizza was excessively salty and didn’t want to finish it."
"We ordered a sweet, an ice cream and some apples pie and a coffee. The coffee came immediately, and appeared to be instant!! After 30 minutes of waiting for desserts we told them to cancel."
"The food is just ok but the service is really poor."
"Not a great evening out. The food was alright. They state gluten free but there is only one starter that is suitable."
"Waited over an hour and a half for our main courses to come to the table. Very disappointed with this being our first time here."
"The pizza and garlic bread were so thin it was hard and snapped."
Service Quality
Pros:
"Decor is very nice and the service staff were great, Valentino and Daria couldn't do enough for us, giving great friendly service."
"We came for an evening meal having been enticed by the diners’ meals! We also sat by the window and was promptly offered drinks."
"The staff is very friendly and helpful."
"Came as a group of 13 for lunch today. Great welcome from the staff, who looked after us well whilst there."
"Very busy on Saturday night, but we were still seated at our reserved table on time. Food and service was first class."
"Very friendly staff. Food was presented well and was tasty."
"A really good place good food service and brilliant price."
"Always fantastic service and food is amazing, large party of 18 of us and food all arrived at the same time, hot and good sized portions!"
Cons:
"The main disappointment with this restaurant was how busy it was compared to the staff. Everyone was run off their feet and as a result the service suffered."
"When our party sat down, we were given 3 menus between 7. The table was short of a cutlery set, we asked the server for a set and he replied “no, use your fingers” and walked off."
"Happy hour is decent value but the food is very average. Tried the salmon and calamari starter 5/10, glass of Merlot each, was 5/10."
"The food is just ok but the service is really poor. Lots of young servers just wondering around with no direction."
"When I asked for my bill a staff member said “No” and walked away."
"Service was slow the starter came and not what was on the menu."
"It's quite a tired building, the toilets are in the basement, run down and unkept."
"Waited over an hour and a half for our main courses to come to the table. Very disappointed with this being our first time here."
Ambiance and Atmosphere
Pros:
"After searching for somewhere that wouldn't cost us an arm and a leg for dinner we came across portofino, reasonably priced and portion sizes were massive."
"The interior was really nice and had quite a communal feel, with tables being fairly close together but good options for larger groups as well as couples."
"The atmosphere inside was lovely, there’s good decor and everywhere seemed clean."
"There was a lovely mix of music playing in the background and the atmosphere was lovely! Had a really good evening!!"
"The menu is huge and has one of the widest choices of Italian food I've seen. Service is friendly and efficient even though it was busy."
"A really good place good food service and brilliant price and if you can't manage the pizza you can take it home, staff very friendly and professional good service will be going back."
"Authentic Italian restaurant in the centre of Harrogate. I would recommend booking as it gets very busy."
"The place looks awesome, The decoration is great and the atmosphere is very nice."
Cons:
"The toilets are in the basement, run down and unkept."
"The serving staff are young and friendly. No one was particularly bothered that we waited over 30 mins for our food."
"It was a bit of a joke when you saw all the servers just standing round."
"This was a lively place with various groups celebrating different things from family birthdays to hen parties."
"It's far too loud, the food was disappointing, the wine was rank (yet expensive!) and the waiter seemed like he didn't want to be there."
"Service was slow the starter came and not what was on the menu."
"The toilets were dirty and smelly, the cubicle door locks were difficult to operate."
"Food very bland, glassware was very dreadful (very dirty) same ones after asking for them to be changed twice, an invasion of flies."