Hotel Penwig Reviews Summary

Accommodation

Pros:

• "The hotel was perfect from booking in to checking out, the room we had was huge we a view of the bay as seen in photos, the bed was large and really comfortable."
• "The hotel had marvelous sea views, the room we had was very clean and tidy and beautifully presented."
• "Lovely stay, room was clean, bathroom was so big lovely fluffy towels and tea making facilities with biscuits."
• "The room was very comfortable and clean, well stocked with refreshments which the housekeeper was happy to replenish when we met her in the morning."
• "The hotel room was lovely, very bright, clean and with big windows overlooking the sea."
• "We left the Penwig this morning after a lovely 2 night stay."
• "The room I was given in their annex was very clean and spacious and lovely beds and big bathrooms."

Cons:

• "If I was a large person I'd of struggled to get into the shower, the mattress was hard so didn't sleep well and the room wasn't that clean."
• "The only thing I noticed as a downside is that the bathroom could have done with as little attention."
• "The furniture is worn and dirty especially the chairs."
• "This was a last minute booking so paid over the odds for a small double room that wasn't very comfortable."
• "Track and trace details left outside with our address and phone numbers feels like a data breach."
• "The tables weren't kept clean and I just generally felt it was a cold commercial business rather than a welcoming friendly pub."
• "I booked by phone to secure accommodation for the night of 23rd September was told when booking the restaurant was open and I was charged for breakfast on arrival at the Penwig was told no food kitchen being refurbished."

Service

Pros:

• "Love staying here. Jan the manager and her husband are the best, nothing is too much trouble."
• "Great atmosphere, friendly, not over bearing, offering great service and very clean."
• "Staff were very friendly checking us in and made a special reservation for us to have dinner in the pub."
• "Staff I must say were very nice and helpful."
• "Lady at the bar was polite. Good start."
• "The staff were very warm and friendly."
• "All the staff we so friendly and helpful."

Cons:

• "Had to approach staff, they didn't come and check everything was ok."
• "Very poor service from the Male management. Had to wait 1 hour and 40 minutes for food."
• "They are always very slow to serve, and each visit things have been unavailable on the menu."
• "The only person working was the poor girl serving and clearing on her own."
• "We were seated at the table for over half hour with no drinks or food arriving."
• "Service was absolutely disrespectful!"
• "They never seem prepared for busy times and it's always a bit chaotic."

Food Quality

Pros:

• "The food was very good, however, if we have one criticism, it would be that the vegetables were a little overdone."
• "The food was excellent with a good choice and generous portions."
• "Food was cooked to a very good standard. Chips were amazing."
• "Food and drinks were reasonably priced and steak was cooked to perfection by a South African chef."
• "The food was freshly cooked and very tasty."
• "The staff were friendly and attentive, the food was classic pub style gammon and chips, burger etc and was really nicely prepared and served."
• "The roast beef was to die for."

Cons:

• "I had the taverner chicken which was dry and chewy and my wife had gammon which was half full of fat, chips were below average."
• "The 'Chef' (I use the term lightly) is a bit of a 'character' and food is distinctly average/poor."
• "Food was awful, chicken burger that over cooked it dried my mouth out."
• "While the food was tasty my pork was cold, not sure if it was supposed to be."
• "The garlic bread wasn’t cooked enough and felt like eating a sponge laced with garlic paste."
• "What can I say microwaved rice microwaved curry microwaved mash and beans."
• "The big brains beer burger was like something you'd get at a scout BBQ and nothing like description in the menu."

Atmosphere & Location

Pros:

• "A really good place to eat and drink local beers while enjoying a lovely view over New Quay harbour and Cardigan Bay beyond."
• "Placed in just the perfect location overlooking the West Wales seas from the crack of dawn you can start Dolphin spotting."
• "Typical Brains food and beers but the atmosphere is nice."
• "Lovely pub with fantastic location and friendly professional staff."
• "They have some amazing views looking out to sea which adds a lovely touch to dinner."
• "Outstanding views of Newquay."
• "Fantastic setting overlooking the harbour."

Cons:

• "Parking can be a bit of a problem but if you have to park on a car park it is a very short walk to the hotel."
• "It is such a shame as it's in a prime location with lovely views."
• "The table was very sticky and covered in food and old drink rings."
• "For a seafront pub/restaurant this was disappointing. Sticky tables, cold fries and plastic food."
• "Been visiting here for years... just seemed a totally different place to what we had been used to."
• "If they are not quiet dogs shouldn't be allowed into a place where food is being served."
• "The tables weren't kept clean and I just generally felt it was a cold commercial business rather than a welcoming friendly pub."