Queens Head, Hawkshead Reviews Summary

Service

Pros:

• "Service was excellent and very friendly."
• "Staff all seemed welcoming... Our barmaid was especially pleasant and friendly."
• "Staff were very attentive and the same attention to detail shown to us in the bar was evident in the room too!"
• "The friendliest staff, great refurbished rooms and gorgeous bathrooms, a very artistic chef who's food tastes as good as it looks."
• "The barman is a real asset to the place - very friendly and welcoming."
• "Service was fast, efficient, and friendly."
• "Staff are very friendly and helpful. Polite at all times."

Cons:

• "Not made welcome at all, table service but issued with a bill before the food had arrived."
• "Inept staff, left to stand and wait 20 minutes to order food."
• "It took them a while to take our orders... The mains finally arrived after once again prompting the waiter."
• "Visited for lunch. Busy location with many walk ins, which clearly frustrated the staff."
• "Staff initially welcoming but as time went on the service worsened and true colours were shown."
• "First night... was met by a very miserable manager never smiled most unwelcoming."
• "Had a very mediocre meal then when paying I said I couldn't see what the card reader said, barman said the big tick is usually a giveaway, such rudeness won't be using the pub again!"

Food Quality

Pros:

• "The porterhouse steak was one of the best steaks I've had for a while!"
• "Food is exceptional, we arrived as the new menu was put into use and we were not dissapointed with anything."
• "Dinner was delicious and breakfast was amazing value too."
• "All our meals were superb."
• "The food in the hotel was excellent although maybe a little expensive."
• "Absolutely fantastic spent 26 / 12 Boxing night in this pub. The food was amazing and plentiful have to say the beer was bob on to."
• "Food was very good. My wife loved her eggs benedict at breakfast."

Cons:

• "Had the soup can honestly say I have had better out of a packet mixed with water."
• "We were expecting high quality food, but what we got was below amateur. The pizza was burnt hard, the duck was cooked through and the fish and chips had way too much salt on it."
• "Prices way too high for quality of food... find eating out in the lake district very expensive."
• "However the pub is dog friendly and husband has a dog allergy. The dogs that were in there were whining and were very clearly unhappy about being in the pub."
• "Unfortunately the pie was really overcooked, the pastry so tough it was difficult to break through."
• "My husband had the burger which was very dry."
• "The prawns were not fresh and the food was too salty."

Accommodation

Pros:

• "The rooms are clean."
• "The bedroom was comfortable and the decor really and facilities very good."
• "Room was perfect, what more can I add apart from we will be going back again and again."
• "Room had fantastic decor and furnishings."
• "The rooms were lovely, the food was excellent."
• "Our room was spacious yet cosy."
• "The refurbished room was really good with a good-sized en suite bathroom."