Pinhoe Hoard Reviews Summary

Service

Pros:

• "The customer service we received was incredible."
• "Staff were fantastic very helpful quick and polite."
• "Booked a party of 10 for some food here. The food was lovely and very speedy service! The lady, Tracey who waited on us was amazing."
• "Welcomed with a smile and a genuine caring attitude from Tracey."
• "Very happy with the service and the manor of the waitress Tracy."
• "Absolutely extraordinary service! Tracy was our waitress and she went above and beyond for us."
• "The staff were so welcoming. We were a big party and they made sure everything was okay."

Cons:

• "The service has got worse which really let's the place down as the food when it comes we lovely."
• "The waitress we had was relatively new. We had to prompt her when she had taken our orders for starters to then take our orders for mains."
• "The service was genuinely shocking."
• "Service was just terrible. Tables were not cleared."
• "The service was quite slow even though it didn't seem that busy in there."
• "Service a bit slow."
• "Bar service very slow, three staff working more interested in customers having food."

Food Quality

Pros:

• "The food was nice..."
• "The mains were presented very well and good portion sizes."
• "Good value for money and lovely food."
• "The food was very good tonight."
• "To be fair, when the food did arrive it was fine."
• "The food was good and the atmosphere brilliant."
• "Food was excellent."

Cons:

• "I had fish it was floating in oil."
• "The steak was dry and more towards the well done, whilst the chicken was burnt and so dry it looked fake!"
• "The food took well over an hour to come out, my beef was really tough like leather."
• "It took 45 minutes for food to arrive and when it did it was burnt."
• "Not great. Ordered the sharer starter. Under cooked lamb in some pretty bad sauce... cauliflower bites bad too."
• "The food that arrived was awful. My friends chicken was so tough it was completely inedible."
• "The kebabs were very hard and the sauce drying up and the calamari had become chewy."

Ambiance and Decor

Pros:

• "Good parking, the EV charging stations were a bonus for us!!"
• "Beautiful decor, very clean environment and comfortable."
• "Lovely play area for the kids, nice outside space, nice big car park."
• "Lovely gardens outside with one fenced area with small outdoor play area."
• "The actual interior was brilliant, spacious and well set out, no problem."
• "Lovely, warm and nice environment, very good quality food no complaints there."
• "Surprisingly good. Outside and seating areas a little rough but inside...what a lovely surprise!"

Cons:

• "Had a bit of difficulty finding the entrance from the carpark."
• "Couldn't get a latte as they'd run out of milk and had to send someone to Sainsbury's."
• "Outside and seating areas a little rough (grass in need of tidying and seats need repainting)."
• "Pub not kept up...garden a state."
• "One small point which irks is the background music. Too loud for us, and is it really necessary."
• "Disappointed as we went there for the kids to play while we caught up with a friend but they have removed the indoor play area."
• "Broccoli not cooked properly. Chips were dry and overdone."