Address: 42 Westow St, London, SE19 3AH, United Kingdom
Phone: +442087680620
Rating: 4.6
based on 108 reviews.
Customer Service
Pros:
"Very good customer service and you can tell that Natalie cares about her business and her clients too."
"She explains everything to you and makes you feel comfortable! No rush and extremely professional."
"Firstly, I want to say AMAZING 5* customer service."
"Best customer service ever!"
"The customer service is impeccable every time I visit and the result of every treatment I have had is nothing but fantastic."
"The staff are welcoming and bubbly and know how to make you feel super comfortable, especially Nathalie!"
"All the staff are very friendly, willing to answer all ur question, and have ur tea and coffee on hand."
Cons:
"Its never nice to have to leave a negative review, especially to a local business, it was the misuse of my phone number that caused me to do that in the first place, so I hope the harassment ends there."
"Please avoid this studio. The person who runs it never takes the ownership for her own wrongdoings."
"I would have left it at that but she then called and left a message on my answer machine telling me among other things that I'd ruined her day and I was lucky she didn't charge me a cancellation fee."
"However, when I message her to ask about treatments she sends me voicenotes and calls me (whilst I am at work) to tell me I am stressing her out and makes me feel guilty for trying to give her business!"
"Very rude and unprofessional, I am very upset at how I have been treated and spoken to."
"I found the consultants response to the problem (me handing over the extra £5) unsatisfactory and really quite unprofessional."
"When girls leave Natalie would always say very unpleasant things about them to her clients which I don’t believe are true."
Treatment Quality
Pros:
"One of the best places to have your eyebrows threaded and far better than any department store."
"Got my lashes down 3 weeks ago and I still get compliments today."
"Always love getting my eyelashes done at Ninski’s! I’ve been coming here for years!"
"I've had fat freezing that worked really well and had my lips done."
"Best eyelash extensions I've ever had - and I've had them done in many places."
"The results were really natural but made such a difference to my face."
"The results of the HIFU treatment were remarkable. My skin felt noticeably tighter and more youthful, and the effects have continued to improve over time."
Cons:
"Unfortunately even though the correct procedure was undertaken before the eyebrow tint...eyebrows are red, itchy and sore today and swollen."
"Spending so much money on a treatment shouldn’t be a Russian roulette of whether they’ll be any good this time round."
"I had micro needling done. The result was absolutely awful. I am left with scars. My skin is now 100 times worse than what it was before I had the treatment done."
"The last set I had (done by the owner) were so terrible and such a waste of money I can’t bring myself to again."
"Recently, I got the glamorous lash set done before my holiday and it’s been a week but my lashes have all fallen off."
"However the pedicure was pretty mediocre - there was barely any water in the tub to soak, and no lotion or oils applied to feet afterwards."
"I have had amazing eyelash extensions from here which have lasted 3 weeks perfectly and then sets which have began falling out the following day."
Professionalism and Staff
Pros:
"Very nice clean place, professional environment and very pleased with how I was treated."
"They have the best HIFU machine in London (7D) and the results speak for themselves."
"The staff are polite and excellently trained."
"Natalie is amazing. I don't think there is a treatment she doesn't know about."
"Nathalie has been doing my lash extensions for months and she is amazing - very experienced and knows what suits you."
"The staff are very friendly and Natalie the owner is so sweet and always goes the extra mile for us."
"Natalie herself is a highly skilled professional who clearly has a deep understanding of aesthetic treatments."