Primark Reviews Summary

Staff Service

Pros:

• "Pleasant, friendly staff."
• "Good customer service."
• "Staff are helpful and queues are usually down pretty fast."
• "Micah the cashier was absolutely super! Polite, efficient and a gentleman."
• "Staff talking about who they had s*x with last night, a grunt when asking to use the changing rooms."
• "The staff are amazing. When we were here my youngest fell down the escalators and the staff rushed in to help."
• "Staff helpful and polite such a wide range for girls it lovely."
• "Great prices good all round nice coffee great time got lovely tops and Jackie's too had nice girl on till Sam very helpful thank you for all round shop great."

Cons:

• "However the service on the floor was not that good. The shop assistants should show customers that there, ready to help and also smile."
• "I was served by the store manager Bernard I tried to state that my headphones was bad quality... I couldn't believe how rude he was."
• "Super not impressed with the customer service here. 'I don't know!' Is not an answer."
• "Openly hostile staff. Terrible service. Worst Primark in London so far."
• "Only wish is the staff there were more happy and smiley."
• "Customer service could be a lot better."
• "I have just come from Primark extremely pleased. Not 1 but 2 Manager's went above and beyond to help me."
• "Shocking service. My sister bought me pjs as a xmas gift but unfortunately the wrong size. I was refused without the receipt."

Store Layout and Ambiance

Pros:

• "Everything was well arranged."
• "Really liked this primark, it’s big, bright and well laid out."
• "Amazingly huge, great selection of clothes. This store knows what to stock up."
• "A relatively new store and it shows. The fitting rooms are well laid out."
• "The Charlton branch is so much better than the Woolwich one, well worth the trip on the bus. Cleaner, tidier."
• "A very nicely built primark."
• "This is a lovely store, massive with lots of choice, lots of staff on the tills, so you are not queuing for ages."
• "As Primarks go this is a pretty good one. The store is new and uses the spaces within in quite well."

Cons:

• "It's just as you expect from a Primark but a little better, it's more clean and clear than some of the other branches I've visited."
• "Fitting rooms were closed so naturally I didn’t buy anything as I need to try clothes prior to buying them!"
• "Big for absolutely nothing, IMO, long queues as per usual and staff are dismissive and rather rude!"
• "To me this store is deceptive as from the outside it looks like it should be massive but it’s just two floors and doesn’t go very far back."
• "Clean and tidy store, helpful staff and a large space to be able to walk around freely while looking for items."
• "One of the best Primark stores around in London City. Plenty to choose from. Coffee shop located inside the premises is ideal for a short break while shopping."
• "Could do with trollies carrying those stupid hand baskets around makes all your shoulders ache I had to leave because basket got to heavy."
• "This is a very large store on two floors. If you can't get it here you probably will not be able to get it at any other Primark."