Mercedes-Benz of Stevenage Reviews Summary

Customer Service

Pros:

• "The salesman Paul Lewis, kept us well informed and made the whole process very pleasant."
• "I want to thank all staff who helped me today at Mercedes Benz Stevenage Lisa, Sarah and David they were very professional and resolved the issues that another dealership couldn’t."
• "I called in to get some advice and the staff were absolutely fantastic."
• "The customer service I received from Chris was above and beyond and I would recommend anyone who goes to the branch to go through him!"
• "This is the friendliest and most helpful car dealership I've ever used and I keep coming back as a result."
• "I was recommended to speak to Chris McNair here after a bad experience with MB Watford. I found him friendly and very helpful."
• "Ian the tyre technician is the only credit to this Mercedes’ team he deserves a 5 star review personally."

Cons:

• "Service staff helpful and polite however it took 4 phone calls to get the vehicle booked in with no call back."
• "Awful customer care. Car taken for servicing after a breakdown. Told 3 days running someone would call me to say what was wrong with it after chasing up each day."
• "Probably one of the worst service centers and customer service I've ever received."
• "I have never seen such poor service in my life in a car dealership!"
• "I went to repair, service and MOT my car at Mercedes Benz of Stevenage bearing in mind that I am on the Mercedes service plan. I have to say this is the worst experience I have had with Mercedes service."
• "Dirty, unprofessional, cheeky and outright incompetent staff."
• "Awful experience, one star is too much - got my new Mercedes serviced, as I drove out of their car park a warning light came on for low coolant."

Sales Experience

Pros:

• "Just bought a nearly new Smart Car. Simon looked after us so well and made the whole process very relaxing and easy."
• "The sales executive, Antonio, was genuinely enthusiastic, professional and knowledgeable about the whole selection and buying process."
• "At every stage Max went over and above and to be honest has made the process just flawless."
• "Bought a used E350 from this dealership a few weeks back. The attention to detail from the moment I enquired, through to the purchase, was excellent."
• "We purchased used GLC Coupe this week and L and L dealership excellent."
• "Had a fantastic car buying experience."
• "Simon Marsh was on the ball 100% and done everything perfect without pushing been offered a test drive and made a deal on the day with him."

Cons:

• "I'll never buy a Mercedes again."
• "So I’m very disappointed in this Mercedes service."
• "Misled with the Mercedes’ CLA mild hybrid, was told by the ‘salesman’ it achieves 85 electric miles when in fact it’s 35."
• "worst dealership and worst sales man David, unbelievable they don't want to provide test drive as they cant match up the price provided by another dealer so they don't want to waste there time worst customer service."
• "Always dread going in to MB Stevenage for anything."
• "Doesn't even deserve 1 star, went in with my family, spent 30 minutes on our own looking through all the specs by ourselves, out of the 4 staff on duty on a Saturday, not a single person even blinked at us!"
• "Went in on Friday, Very poor service from staff."

Vehicle Maintenance and Quality

Pros:

• "They even sent me a health check video regarding my vehicles wheels, tyres, pads and discs."
• "Glad I changed from BMW, after 6 months averaged 67 mpg, enjoying 0-60 in 6s."
• "The car comes back nice and clean!"
• "Job completed a day earlier than expected."
• "I needed a small adjustment on my car. The showroom was clean and covid safe, the colleagues were friendly and professional."
• "What fantastic service from Lee and the rest of the team!"
• "Always a pleasure to service my car at MB Stevenage."