Address: Arlington Business Park, Gunnels Wood Rd, Stevenage SG1 2BE, United Kingdom
Phone: +441438500122
Rating: 4.6
based on 127 reviews.
Customer Service
Pros:
"This is the second time I have used Sytner...absolutely delighted with the new car and the service I received at the branch."
"Weβve just purchased a new Mini Cooper S from Specialist Cars Mini, Stevenage - Kate Humphrey dealt with the sale, and was a joy to deal with throughout."
"I bought the Car after the Test Drive. Hospitality was exceptional !!"
"This is my 4th mini from Specialist Cars. I always get great customer service."
"As always seemlessly friendly service from start to finish."
"Big thank you to Matt, Charlie, Laura and the Molly at Stevenage Mini for such a great service from choosing my lovely mini."
"I would love to share my positive feedback for specialist cars mini Stevenage especially Ian Taylor and all staff involved the customer service I have received has been above and beyond my expectations."
Cons:
"Would not recommend. Very Poor Communication."
"Gave me wrong facts and sent email with typos."
"The worst after sales service ever - and they sell potentially dangerous (according to the AA) minis."
"Absolutely terrible at the services - a rip off for fixing anything, completely over charge you for basic jobs."
"Very disappointed with Specialist Cars Mini Stevenage. They changed the engine and turbo on my wife's mini under warranty and it has had problems ever since."
"Once I eventually managed to get through to them they were not interested, denied any responsibility and no apology and haven't been returning my calls or emails since."
"However the customer service received by the service and repairs department has been nothing short of embarrassing."
Staff and Sales Team
Pros:
"Many thanks to Faheem Choudhury for helping me choose and purchase my new Mini Cooper Classic."
"Thank you to the lovely Emily. She was very knowledgeable and managed to answer my many questions."
"Massive thanks to George and Matt for all the help they provided and for making me feel like a truly valued customer."
"Charlie at the Stevenage branch is fantastic! Heβs been so patient with me and helped throughout the whole process."
"Specialist Cars thank you to Laura Marshall. She recently arranged a test drive of a mini countryman."
"Laura Marshall at the Stevenage branch was so helpful throughout the whole process!"
"I Have used George Eales at Specialist Cars Stevenage for my last two car purchases, the service has been first class from start to finish."
Cons:
"Won't ever be getting my business. Sat me in a used car that smelt like an ashtray."
"Service assistant Ian and service manager Calder have been patronising and unhelpful."
"Buying and paying a premium price from a dealership of this supposed quality, I certainly expected better."
"Have a friend who has had to leave recently due to bullying from Laura the business manager. HR department had proof and done nothing about it."
"Communication was a little difficult and the sales process felt a bit overlooked as I used to be part of the sales team and was not regarded in the same way as a normal customer."
"Awful company and tried to remove my Google review just because it didnβt suit their image they lie to customers with."
"If you decide to use MIni Servicing prepare to be messed around and over charged for parts replacing that don't need to be replaced."
Vehicle Delivery and Condition
Pros:
"When we arrived, we were seen to straight away, and shown our new car which was in the handover bay with a big ribbon on."
"Collected my new car and from start to finish the whole company were brilliant."
"Pick up day was earlier than expected π and despite the JCW plates needing to be replaced due to not being dry before being covered George and the team were brilliant."
"Part exchanged my car here for a used Mini. The car was is excellent condition and couldn't be happier with it."
"Not only had they hidden it in the show room they had also filled it with goodies."
"I collected my new one yesterday and was delighted with the level of customer care I received."
"Picked up my MINI today from George who made the whole process of purchasing very smooth."