The Hole In The Wall Reviews Summary

Location & Atmosphere

Pros:

• "Unpretentious pub near Waterloo Station."
• "Great little pub tucked away behind Waterloo Station in the arches."
• "Right outside the train station so a good place to wait out the rain."
• "Typical London locals pub, close to the train station."
• "Is what it says, a hole in the wall. Friendly, cosy pub just outside Waterloo station."
• "This is one of my favourite pubs in London, as it can truly be described as an unpretentious boozer in central London."
• "A really lovely London Boozer, Friendly and efficient staff, very good range of Real Ales at a good price."

Cons:

• "Manky place and over priced. It has some good beer options but I'd only visit again if there was nowhere else open."
• "Unfortunately, the manager decided that our custom was not wanted."
• "It's dirty and old, the whole place vibrates as trains go over the top, and the beer garden is a barely disguised prison yard."
• "The place looks filthy, it stinks."
• "Probably the most overrated place in central London."
• "Quite grim. Most tables had one man sitting on their own drinking in silence."
• "The only problem with the place is that I've found the staff to be quite rude on a number of occasions."

Service & Staff

Pros:

• "Staff are always very friendly and contribute to a great atmosphere."
• "Had some great beer, toilets are great addition to have the complete pub experience."
• "Great staff and a weirdly cool selection of beer."
• "Friendly service (mostly) and pretty good beer prices."
• "Bar staff are friendly."
• "The staff are brilliant."
• "Service is good and staff are friendly."

Cons:

• "We were stitched up by the very tall barman... Very dodgy establishment, keep clear.."
• "Bar staff took a dislike to a friend of ours and refused service. No explanation and no adverse behaviour."
• "The service was second rate and the prices extortionate."
• "Tourists beware... He and a few others were extremely hostile and rude for some unknown reason, I assume because we were Americans."
• "The young lady who was the only one serving was so miserable and rude."
• "Popped in for a pint, as I often do, barman said ‘here’ and pointed to the bar he was at rather than the bar I was at, as though I were a dog. I’ll never come again."
• "Unfortunately, as we were leaving, a fellow punter made some unprovoked abusive comments towards us."

Food & Drink

Pros:

• "This is getting 5 stars for value for money. Bought a Guinness, a G&T and two Jägers, cause this is how I roll, and paid under £20."
• "Always a great range of well - kept cask ale at this famous hostelry."
• "28 draft beers and ciders."
• "Good priced beer and decent pub food."
• "Very reasonably priced pub food."
• "A really good selection of ales, craft beer, lager and stout including Anspach & Hobday London Black."
• "Drinks very well priced for the area with a great selection of regular and guest ales, lagers, and ciders."

Cons:

• "Only complaint was that I was starving and they no longer have a kitchen in the place."
• "The food did not make it better - it was average at best and way oversalted."
• "They didn't serve any food so there was no food options."
• "The beer is terribly mediocre, the food inexcusable."
• "£5 minimum card charge to steal an extra 50p or so from customers lacking cash when paying for a pint."
• "Unfortunately minors aren't allowed in there (at least at the time we visited, approx 8pm) so we couldn't sit out there."
• "We met here and enjoyed a couple of drinks but on our return after dinner the Bar staff took a dislike to a friend of ours and refused service."

Cleanliness & Facilities

Pros:

• "Has the best gents toilet ever- a one way system with an outward opening exit door."
• "The restrooms are clean."
• "Toilets have been newly refurbished and are spotless."
• "There is a small outdoor area as well."
• "They have an outdoor area in the back where you can bring your drinks and have a cigarette if you want."
• "Has a beer garden out the back."
• "Sneaky outdoor area. Covered from the rain and outdoor screen for the sport."

Cons:

• "Toilets are small and ALWAYS smelly!"
• "The main bar area is very basic and the loos less than basic."
• "Yes you may stick to the floor in certain areas the gents maybe classic pub dirty."
• "The gents loo is prone to having a very wet floor when busy, can't all be down to a bad aim, possible plumbing problem I reckon."
• "I've been to toilets in very small Chinese and Jordanian villages with better sewage facilities."
• "Came in with a friend, got a drink and unfortunately there were two flies in my glass."
• "It Smells a bit, it's Dark, the Garden(ish) feels like you're in a prison."