The Queens Arms Reviews Summary

Food Quality

Pros:

• "Their chicken burger is absolute delight."
• "The absolute best fish chips I’ve ever had in my life!"
• "Fantastic food: even my picky eaters found something to please them."
• "The charcuterie plate was fantastic and so was the butternut squash salad."
• "The food delicious and the plate presentation was superb!"
• "Fish & Chips were amazing and portions were huge!"
• "Roast dinner was delicious, great sized portion and the meat was cooked fantastically."

Cons:

• "The vegan burger was acceptable but average."
• "The portion was tiny! - the hotpot dish was very small."
• "Cauliflower fritters were disappointing, onion rings were extremely greasy."
• "Unfortunately the food is average at best."
• "Especially as the food was somewhat overpriced already."
• "We eat there regularly, but was very disappointed with our Sunday roast last week, the roast potatoes were awful, and everything was cold."
• "Only 25%of the beef was edible and I had to work way too hard to saw through it."

Staff and Service

Pros:

• "Friendly, competent staff always a bonus!"
• "The team at Queen’s arms was outstanding!"
• "The staff were super attentive and the food was great."
• "Service was great with friendly staff who go the extra mile."
• "Lovely welcome to the (then) quiet pub... great menu, drinks list... friendly service from all the busy staff team."
• "Friendly and attentive staff made this enjoyable and memorable for a few visiting Yanks!"
• "Staff were attentive and friendly."

Cons:

• "Unfriendly rude staff - zero talent for customer service."
• "Safe to say I won’t ever be returning to this pub as the general consensus here seems to be money first - customer second."
• "Ten minutes into sitting at the table her male colleague quite rudely wiped off the reservation on our board."
• "Then expecting to be next up only for the manager to serve a friend who obviously just arrived was i think out of order."
• "The final straw was the attitude of the staff who were unwilling to meet our modest expectations in any way."
• "Waiting staff were rather distracted & hard to attract."
• "The male colleague answered quite abruptly and made us feel that we had caused a problem."

Ambiance and Atmosphere

Pros:

• "A classic pub with a gentle contemporary twist."
• "A place where lots of chatter happened, alongside a comfortable volume of music... subtle Christmas vibes."
• "Quintessential pub atmosphere-very cozy and clean."
• "Really enjoyed a moderately buzzy Monday evening in the Queens."
• "Wonderful Pub. Friendly service and upbeat atmosphere."
• "This is a lovely pub. High ceilings. Lovely atmosphere. Gorgeous light from windows on two sides."
• "Great atmosphere. Many locals enjoying their 'ale' on their way home from a days work."

Cons:

• "The bar was full and it was loud compare to our previous place."
• "It gets pretty crowded in the evening, so you might not find a table to be seated."
• "The pub was very crowded due to RAH event."
• "Crowded and noisy between 8pm- close."
• "Whilst people are giving their time to support a peaceful protest, The Queens Arms are angrily guarding their toilet doors."
• "I used to like coming here for a drink but it has changed and feels more like a restaurant than a pub."
• "Our plates were cleared 40mins after finishing."

Management and Booking

Pros:

• "Highly recommend from the usual tourist type places around Victoria/Pimlico."
• "The booking experience was very impressive with a member of the team confirming my reservation late on Saturday night and put me at ease it was all sorted."
• "Very accommodating service: they explained their custom patiently and sat us before it was dinner hour."

Cons:

• "We booked the table for Sunday over the phone which was confirmed but when we got there they said they had no booking."
• "Maybe you should share on your website when the upstairs is and isn’t open."
• "Safe to say I won’t ever be returning to this pub as the general consensus here seems to be money first - customer second."
• "Manger rude. Gave away our table."
• "Be AWARE - Booking a table it’s not a guarantee in this pub."
• "No hospitality was received as we left."
• "I’m definitely not going to recommend this place to our guests anymore!"

Value and Pricing

Pros:

• "Pricewise is on the £££ side but you get friendly table service and very good food."
• "Service was good, and prices are reasonable."
• "The beer and wine selection was amazing, and all the prices are fairly reasonable."
• "Definitely a place to visit again: staff is fast and friendly, menu card promises lots of great food at reasonable prices."

Cons:

• "Especially as the food was somewhat overpriced already."
• "Mandatory table service incurred a 12.5% charge which added almost £10 to a bill of 4 people."
• "When we complained about the food, we weren't comped or provided a free tea or a discount on the food."
• "Only 1 star because there is no option to have 0."