The Crown and Shuttle Reviews Summary

Service

Pros:

• "The speed at which the staff serve is incredible, the management is on point!! And so are the wonderful staff that work there."
• "Staff are really friendly and attentive."
• "10/10 customer service from the bouncers and staff."
• "Service for drinks was quick at the bar. Definitely recommend for drinks with friends outside."
• "The staff were all excellent, friendly and efficient at the bar which meant no long waits for drinks."
• "Staff super friendly - another guest accidentally poured red wine over my blazer and the staff immediately came and put salt on it to get the stain out - super friendly!"
• "Staff were SO lovely and friendly and helpful."

Cons:

• "Bar staff knocked red wine over my top. Didn't apologise and wasn't very bothered."
• "Rude staff. Went to the front bar last night and two girls were ‘working’, talking to each other, both looking at me like interrupted their conversation, unsure who was taking my order for a split second, one of them says 'can you just hurry up and order a drink!'. Lesson needs to be taught on how to talk to a customer here…"
• "After waiting 1 hour for our food, I went to the bar asking how much longer we'd have to wait."
• "Food ordering was tedious and took 20mins at the outside bar."
• "Table servers were getting mixed up with each other."
• "No issues with the pub itself but the security are an issue. I have a neurological condition and arrived at this pub with some friends but the security staff were very suspicious of me, due to being unsteady on my feet."
• "Only negative is the time it took to sort someone's query with their bill."

Atmosphere

Pros:

• "Super cute beer garden."
• "Classic English pub with a beautiful backyard. Great vibes and prices."
• "What a brilliant venue for our teams Christmas party. The upstairs room is Christmassy and created a buzzing atmosphere."
• "Probably my favourite spot around Liverpool Street/ Shoreditch to meet up with friends."
• "Great atmosphere, plenty of bar staff even tho it's really busy you don't have to wait long and the staff keep a great sense of humour right through the evening."
• "Love the scene! Love the people, the terraza, even on a Thursday is always full of live and good vibes."
• "Perfect place for Saturday day drinks (all day long); well decorated, sheltered from the rain or elements, quiet, very friendly customers and staff."

Cons:

• "It was very noisy though, so not great for chatting or catching up with people."
• "Just can’t get anywhere near the bar and it’s full of doooooshbags."
• "It was so crowded that it took ages to get a drink and even longer to use the toilet."
• "Very loud and after work type crowed."
• "However, when the weather is nice it can get extremely crowded and uncomfortable outside."
• "The place can become incredibly busy during good weather, so don't expect to get a seat."
• "Pretty standard Shoreditch pub/bar. Very busy and cool atmosphere with an excellent outdoor area, but music is way too loud inside - had to shout as loud as possible to someone sat opposite."

Food & Drinks

Pros:

• "The food menu was interesting with many vegan options."
• "The small (sharing) plates are tasty, as are the sandwiches (falafel & lamb are recommended)."
• "Good selection of beers (Estrella on tap) and excellent food (cooked in what looks like a caravan in the garden)."
• "Good selection of beers and a decent happy hour."
• "Great choice of beers on tap and bottled."
• "Really good choice of beers. They have some Brooklyn lager, IPA on tap as well as other interesting selections of lagers + bottled beers which differs from usual pubs."
• "A fantastic pub with a great range of beer and other drinks on offer, most of which are not your standard stuff."

Cons:

• "Given it was a Friday lunchtime the service was relatively quick, although the food itself was unfortunately overdone a fair bit (beef burger)."
• "The 'hot wings' were revolting, tasted more like chicken covered in bland mascarpone pasta sauce. No seasoning whatsoever."
• "Food quality was not great and cold, especially for the price."
• "The food is tasty, in particular their speciality bloody mary chips are amazing, but you don't get much for your money."
• "I can't believe that I paid £8,50 for a wrap of a couple of slices of duck with salad."
• "The pub has a really nice atmosphere and the staff were friendly. The menu was presented well and the food all SOUNDED really lovely... which got me excited to eat. But when it came out... oh my god... the only words I can use to describe our mains are 'BLAND' and 'GRIM'."
• "Would advise eating here if you fancy the next few days off work."

Facilities & Accessibility

Pros:

• "They have a very big beer garden which is covered (and heated) in the back."
• "Great pub. Great layout inside and the beer garden is the best that I've been in for a long time; especially in London."
• "This is a great pub in Shoreditch with a pretty massive beer garden."
• "Perfect pub for when the sun's out ... festival vibes .. Nice and easy grub menus ...highly recommend the fish finger sandwich..biggest fish fingers you'll find ... Lots of seating ..very spacious garden."
• "Outdoor area at the back has lots of space with plenty of seating."
• "The outside garden is brilliant, it’s large and full of plants and heaters too."
• "However it has a huge outdoor area where everyone gravitates towards when the weather allows."

Cons:

• "Only downside was inability to get out into the garden area, bouncers were preventing people from going out there to smoke."
• "1 star for the little room upstairs. everybody got kicked out of it very early and then from the big garden at the back to be pouched in the little space indoor that was left."
• "Unless you arrive early it's very difficult to get a seat though!"
• "Two bouncers on the door as if they think they're guarding the Houses of Parliament, both intolerably rude."
• "Very limited space indoors."
• "Also saw another 3 wheelchair users who were not accommodated or helped."
• "Arrived with a party of friends including a wheelchair user... but was placed upstairs. When explained to staff why we couldn't access they did not reseat us elsewhere and did not apologize."

Overall Experience

Pros:

• "Will definitely be back."
• "Will definitely come back again."
• "Highly recommend this place for the daytime or early evening drinks."
• "Had my birthday here and cannot thank the staff enough."
• "Love the scene! Love the people, the terraza, even on a Thursday is always full of live and good vibes."
• "Had my birthday here recently and the team couldn't have been more helpful and professional."
• "This place is a hidden gem in the bustle of London."

Cons:

• "Just can’t get anywhere near the bar and it’s full of doooooshbags."
• "Despite its large beer garden and good location, the Crown and Shuttle was a huge disappointment."
• "When it reopened this was a great pub, excellent selection of beers, relaxed vibe, good bet all round. Now it's pretty awful."
• "Not a great experience at all. There are better venues in the area."
• "The staff are friendly, the beer is fine, the pub is average but the food is dull and overpriced."
• "The dazzling lights made me forgot myself. I ran from the place shouting,'I don't know who I am.' Luckily a friend was there and called my name. Who knows where I would be without my friend?"
• "Maybe you need to get stabbed before it's worth taking 5 mins out here."