Walpole Bay Hotel Margate Reviews Summary

Staff and Service

Pros:

• "Staff friendly, efficient and super helpful."
• "The staff are exceptional and accommodating."
• "Lovely staff, good service and an exceptionally good buffet breakfast."
• "The staff are extremely accommodating and friendly, the food is outstanding."
• "Absolutely first class staff, all invariably polite and efficient, without being pompous."
• "All the staff I found friendly and helpful."
• "Very attentive and friendly staff."

Cons:

• "Went for afternoon tea!! Well what a mothers day that was! Found a hair in a sandwich so we called over the lady who owns the hotel she wasn't bothered and didn't apologise."
• "Painfully slow bar service."
• "You sometimes have to wait a long time for bar service."
• "very poor quality of service by management after witnessing managements handling of a customer complaint. Food very poor standards of hygiene."
• "Service a bit slow and strange that u have to order at reception and not at the bar."
• "They deserted us. No one in the bar. No one came back to take order for lunch."
• "She never came back after the food was initially served."

Hotel Atmosphere and Style

Pros:

• "I love this hotel. Like a step back into the past."
• "Such an experience stepping back into time with all the collectables displayed in this hotel."
• "A wonderfully quirky find, just a 20 min walk along the beach from Margate's centre."
• "This is a unique place. A hotel like it used to be."
• "If you like quirky then you will love this place!"
• "A trip back in time in this quintessentially English hotel built in 1914 which is being lovingly restored to its former glory."
• "It was like stepping back in time (a really cool way)."

Cons:

• "Carpets filthy, room very dully lit, no bedding only a sheet."
• "The only minor gripe would be how staggeringly hot the place was, felt like I was being cooked alive!"
• "The actual cream tea food was pretty poor."
• "I was for 3 night in the room 210 the hotel there is lot dust and very old hotel, the mattress it very and for sleeping, the room 3 day never clean the floor with vacuum cleaner was the fun broken I asked replacement it never coming nothing the towel not change the mug was dirty cups the bathroom never clean, only the lady of the clen sprayed the perfume."
• "The rooms need some care and attention and are the weakest link to the hotel."
• "The room we stayed in was very dated I'm not sure if this is how it is meant to be (part of the experience?)."
• "The place is full of stuff that had no reasoning and run down."

Location and Views

Pros:

• "Very accessible to the tidal pool, and the promenade for a 30 minute walk down to the city Centre."
• "The facade and location is fabulous."
• "Lovely views of the Kent coast from our balcony."
• "Very good location away from the busy seafront but close enough to walk into town."
• "Nice location close to the beach."
• "A beautiful hotel, just yards from the beach."
• "Perched on the top of chalk cliffs with sea bathing pool nearby."

Cons:

• "The area... Very dodgy, myself and my family felt very unsafe."
• "If you're going to Dreamland for a concert it's just a bit too far to walk so get a taxi or stay somewhere nearer."
• "The only downside was the distance to the town centre and the train station (about half an hour walk)."