Zaap Thai Street Food Newcastle Reviews Summary

Food Quality

Pros:

• "The food was absolutely amazing, everything was prepared so well and had so much flavour."
• "Food is really good. Very authentic."
• "Great quality authentic Thai food."
• "Best Thai food I've ever tasted!"
• "Food was really tasty and tasted more like home cooking than restaurant food."
• "Food is absolutely gorgeous. Every dish hit the mark."
• "The food was consistent and so yummy with great service."

Cons:

• "Food is not the worst honestly but just mediocre, servers were not kind as well."
• "No authentic Thai taste, very salty food."
• "The food is overpriced and bland, sauces are a must."
• "The food used to be very good, it was average today for me and my 2 daughters; but awful for my last daughter."
• "Pad Thai wasn't very good."
• "The fish cakes were not made on the premises and just came with standard sweet chilli sauce, not crushed peanuts which is how it should be served."
• "The steamed buns were terrible, very chewy."

Service

Pros:

• "Staff are always friendly and happy to help you."
• "The service was great and very quick as you would expect with street food."
• "Staff were excellent and couldn’t fault."
• "Staff is really friendly and gave us ample time to go through the menu before coming to take our order."
• "Staff were very friendly and accommodating and quick to get us seated and served."
• "Service was impeccable from wonderful smiley staff."
• "The staff were very friendly and helpful."

Cons:

• "We called in advance and waiter said we could get a table if we arrived at 20:45... He rudely said that by the time we got our food, it would be 21:15 and we have to finish our food within 15 min."
• "Food was served before drink.!! My drink came in 10 mins later And staffs just walked past by not even looked at customers very slowly disappointed."
• "However, the service I received from a member of staff was initially less than satisfactory."
• "Service terrible though. We went on a Saturday night. It was very busy. We waited over 35 mins for our drinks."
• "Service was slow even though the place was half empty."
• "The waitress was rushing us extremely and we felt very uncomfortable being rushed so much."
• "I had a very rude encounter with the waitress today."

Atmosphere & Decor

Pros:

• "The decor really makes it feel as if you’re eating outdoors and everything is very clean and well socially distanced."
• "The decoration is amazing, it brings the essence of a Thai street to England."
• "Loved the atmosphere and the design of the restaurant, it's like you're in a busy street in Thailand full of different food stalls."
• "The decor is unique and very inviting as the restaurant is styled to look like a street vendor in Thailand."
• "The interior of Zaap Thai screams THAILAND!!"
• "Love this place, it's bedlam but that's what I imagine Thailand is like! Full of funky Neon signs, tuk tuks and market style shuttering and graffiti."
• "The atmosphere is next level and soo authentic."

Cons:

• "I thought it was too noisy so it was quite difficult converse."
• "The only downside was the music which was not compatible with the atmosphere because was pop music and loud."
• "However I do question their accessibility for people in wheelchairs when they have a huge TukTuk, man and stacked baby chairs blocking the chair lift."
• "They had accessible toilets but unfortunately no accessible entrance for wheelchair users."
• "There are few steps to climb to seating area and I didn’t notice a ramp for wheel chair access."
• "The restaurant itself is comfortable although it doesn't have a calm relaxed feeling about it because of the kitchen being in the same room."
• "Crazy environment with loud colours everywhere. Not for a quiet meal but could be fun with friends."

Pricing

Pros:

• "Prices are soo reasonable."
• "Pricing is reasonable and food is delicious."
• "The food was good and decently priced."
• "Delicious menu with pocket friendly rates."
• "Prices are good and you get a let of food for the price!"
• "Reasonable prices for the centre of a large city."
• "Food is DELICIOUS and very reasonably priced."

Cons:

• "Our local Thai restaurant in London is cheaper which is bonkers."
• "Also, the wait time was about 20 mins for street food so service was slow."
• "This restaurant is full of scam lol They charge you OPTIONAL 10% service charge which is NOT optional."
• "BEWARE of added (non optional) 10% service charge for eating in."
• "Service Charge... Why for a street food meal? I found added 10% service charge to the bill."
• "Also, their student discount policy is terrible. It does not apply to Fridays and Saturdays, and you cannot request a discount after they hand you the receipt."
• "Very bad service. I asked for the student discount and they refused to give me the discount because I told them after they gave me the receipt."