Zen Reviews Summary

Category: Thai restaurant

Address: Court Ln, Durham, DH1 3JS, United Kingdom

Phone: +441913849588

Rating: 4.5
based on 194 reviews.

Food Quality

Pros:

  • "The food here is amazing."
  • "The Tom yum soup is good, Sukothai my comfort food) nice, lamb shank curry nicely cooked."
  • "Delicious food, beautiful interior."
  • "The food came really quickly and was tasty."
  • "Really, really nice food, very friendly staff, & decent prices."
  • "The food is amazing I had the Green Thai curry and it was the best I've had."
  • "All of the food was excellent, the sushi was fresh and beautiful."

Cons:

  • "The food is very 'fusion' so you will not get authentic Thai food here."
  • "Too poor dishes. Too sweet to eat."
  • "From Asian point of view, the food is horrible."
  • "Bitter tangy sauce."
  • "The Lao wok dish was an absolute disgrace."
  • "Food was quite boring, no correlation between spiciness indicated and served."
  • "The food tastes of sugar."

Service

Pros:

  • "The service from start to finish was perfect."
  • "Some of the welcoming staff need to smile more and that's it really. The gent serving me was top notch so whatever ur name is lad good service!"
  • "Pleasant fast service, delightful ambiance."
  • "The staffs were very attentive and friendly."
  • "Service was amazing and friendly, and the food was impeccable!"
  • "The service is great as well, they take your order as quick as they serve you your food."
  • "The staff were very friendly and hospitable."

Cons:

  • "Long wait for service."
  • "The service was really bad. They took ages to serve us after us receiving our drinks."
  • "Been here twice and always incredibly rushed by the staff who are impatient with our ordering."
  • "However, staff were coming over and taking plates away whilst 2 of our table of 4 were still eating our main courses."
  • "The service was really poor and slow, had to ask numerous times for drinks."
  • "Service terrible though."
  • "Service could have been better, 25 minutes before they came to get our orders, then they forgot one of our starters."

Ambiance and Decor

Pros:

  • "The atmosphere was wonderful."
  • "First thing you notice when you go in is the big pink tree in the middle of the room which is a lovely feature."
  • "The decor and ambience are brilliant - it's a really nice place to sit and it feels like the sort of place where you could go for many different occasions."
  • "Beautiful atmosphere."
  • "The inside of the restaurant is beautiful."
  • "The decor, ambiance inside, and in the bamboo garden were delightful."
  • "The restaurant decor is stunning and sets a fabulous 'wow-factor' atmosphere."

Cons:

  • "Ambiance is too dark evening onwards but it's just me who prefer it brighter."
  • "My only critique would be the room was dimly lit."
  • "Found the back of the restaurant a bit on the dark side."
  • "I marked atmosphere down simply because my view was out to a skip and scaffolding."
  • "The surfaces were very dusty as well. Clearly the staff working there doesn't care about presentation or hygiene."
  • "The menu is actually quite difficult to read in the restaurant lighting."
  • "Only thing I'd say us the music was a bit loud, which competed at times with conversation."

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