Address: Clasper Way, Swalwell, Newcastle upon Tyne NE16 3BE, United Kingdom
Phone: +441914141834
Rating: 4.6
based on 216 reviews.
Food Quality
Pros:
"When the meal arrived it was piping hot and all the company were very pleased with the food they ordered."
"Everything was hot, well portioned and delicious."
"The food was beautiful! It arrived maybe 10 minutes after ordering, piping hot and delicious."
"The food was absolutely exceptional."
"The majority of the positives of this review, relies on the quality of the food, which was delicious."
"The trio of meats was absolutely delicious, in fact the whole meal was faultless."
"The food was first class."
Cons:
"I had the steak sandwich found the steak be grisly and unable to chew, onions were cold."
"the green jelly substance served with it just tasted of mint and the salmon mousse was again a tasteless jelly substance."
"Too expensive, starter was nice tempura prawns but only got 4 for £8.50."
"ordered omelette... was nearlly sick with taste of pepper so couldnt eat it"
"Scampi and chips served with salad instead of peas was a little disappointing."
"Gordon Ramsey would close you down if he visited."
"Shocked and feel cheated, being charged for fresh food and being served frozen."
Service
Pros:
"Excellent service, friendly staff."
"The staff were courteous and didn't keep us waiting for orders."
"although it was very busy the service was excellent, pleasant staff"
"The place was very busy, but service was wonderful."
"The service was amazing."
"Staff were friendly and attentive without being overbearing."
"The waiters and staff were super friendly."
Cons:
"Slow service was an issue, with delays taking order."
"Service was slow at best, no one ever checked if we would like more water."
"was annoyed to be pestered for order as soon as entering the restaurant"
"We also were repeatedly asked if finished whilst many still eating, ironically rushing us after poor service/timings."
"Service was terrible ordered starter and the main meal come first then starter appeared 10 minutes later."
"After being ignored whilst standing at the wait here to be seated sign the rude barman asked if i was waiting for something."
"Service so slow."
Atmosphere
Pros:
"Very handy location."
"Venue classy, ambiance lovely."
"Everybody was enjoying themselves and the staffing was superb."
"The evening we had a family get together, atmosphere was fantastic."
"Chilled out place, car parking to the side and more nearby."
"The place itself has a good feel to it."
"An amazing family friendly atmosphere."
Cons:
"bit of mistrust so unsure if I would return"
"all the time we were there we were getting attacked by flies that were going in our drinks on plates"
"quite offended by the rudeness of the staff, even Papa Jo."
"Totally spoiled the meal."
"Only problem was a group of really loud men sat in the corner and the staff never said a thing."
"Just a pity about the local rabble which turned up and sat next to us swearing there heads off and so loud."
"But on second visit it wasn't as good cold dry chips and we were seated in the conservatory which was so noisy I was pleased to get out."
Value
Pros:
"Prices very reasonable for the size of the portions."
"price for drinks were good cheaper than hotel"
"Outstanding food every time and at fantastic prices."
"The prices were something to be reasonably so you could treat yourself often"
"Great prices and great atmosphere! Do not overlook!!!"
"Absolutely delicious quality 1st class food at a great price."
"Very reasonably priced, we paid under £55 for 2 and that includes 2 courses and drinks."
Cons:
"Too expensive, starter was nice tempura prawns but only got 4 for £8.50."
"I do feel the price point of the meals isn't justified, as the service of some of the staff and overall customer service dragged our experience down."
"Now is a much smaller portion for £2 more."
"Food used to be brilliant. Was definitely worth a visit 😋 Unfortunately they have increased prices and reduced quantities."
"Happy to pay more due to inflation, however they are getting greedy."
"Will never return. We have visited with our pooch many times in the past. Had booking confirmed for today (requesting dog friendly table) only to get there to see a sign that said guide dogs only."
"this has definitely put us off and I doubt we will return"