Specsavers Opticians and Audiologists - West Bromwich Reviews Summary

Customer Service

Pros:

• "Great service, good range of frames. Staff really put you at ease and explain things properly."
• "Nothing was too much trouble and she went above and beyond to make sure that not only the kids were happy with their choices."
• "First class Customer service from Riyhan, he clearly knows his job, was very clear with his knowledge."
• "Very friendly and helpful staff. A very friendly lady helped me to pick my frame and get me set up."

Cons:

• "After registering, no one came to see us. We did notice they kept picking up our detail boards and putting them back down again!"
• "Visited this branch last Sunday for an eye test and if I ever use this place again I think it must be my head that needs testing."
• "It’s a mad house run by young adults/children. No real concern for patients or their work."
• "Never answer the phone or give me an appointment but will happily send 10 letters saying my direct debit may be cancelled."

Product Quality and Selection

Pros:

• "I had an eye test and purchased new spectacles and found the experience much better than the previous Opticians I used."
• "Ideally situated in the new square..all on ground level which is great for disabled friendly helpful efficient staff."

Cons:

• "SPECSAVERS. For the very first time that I took my child to get her eye checked at specsaver she was seeing very well as soon as she got them checked they said that she needed to use glasses."
• "Went for an eye test not a to see if as there’s a problem with my eye, they just want you to buy glasses and don’t care about the actual problem."

Communication and Responsiveness

Pros:

• "Very difficult to get through this branch. I keep trying calling on the number provided on the website and my glasses receipt."

Cons:

• "Tried calling them 3 times today and surprise surprise....no answer."
• "Very Very bad customer service from a sales lady by the name of Leslie. Rude, Offensive and looks down on customers."
• "Repeatedly and consistently dreadful customer experience over a 3-month period."

Professionalism and Staff Behavior

Pros:

• "I had an eye test and needed new pair of glasses. Everything was dealt with efficiently and professionally, most importantly, with confidence."

Cons:

• "Went for a job interview. Would not recommend this place if you get offered an interview. The interviewer came across rude and made me feel uncomfortable."
• "They are quick to get you out of the doors without providing a positive service. There's always a 'mix up'."
• "This Specsavers is horrible! I didn't receive a text after 3 weeks to say my lenses had arrived, so I called the store, but they we're so rude on the phone."