Ginger Lily Florists Reviews Summary

Customer Service

Pros:

• "Can't praise them highly enough - quick, simple and painless transaction and the lady on the other end of the phone was so easy to deal with & talk to, nothing was too much trouble even as a last minute request."
• "The florist called personally to confirm delivery times."
• "David called me to advise that due to adverse weather conditions they may not get to deliver but they would try and they did."
• "The team were so helpful and friendly throughout, listening to my endless questions and bringing our vision to life!"
• "Whoever I spoke to to order them was incredibly kind as well."
• "The shop and driver went the extra mile in locating my Aunt and insuring she received her Birthday flowers."
• "Very good communication with the woman I spoke to on the phone who was very helpful."

Cons:

• "No flowers were delivered Friday or Saturday and 0 communication."
• "When we called the florist with this complaint, the manager didn't speak to us to try and resolve this and the person we spoke to didn't even have the courtesy to apologise for the mistake."
• "I rang the shop several times unfortunately the owner's were unresponsive."
• "I received no email or dispatch confirmation at all."
• "He was told within 30 minutes they would be there, however they didn't deliver until 7pm!"
• "Roses as part of a funeral wreath half dead, the wreath was smaller than stated. Would not recommend."
• "Very poor service from Ginger Lily - Anniversary flowers ordered online at 10am for next day morning delivery were left outside my house at 7pm."

Product Quality

Pros:

• "The flowers were absolutely beautiful and beyond my expectation."
• "Absolutely perfect! I shall be using them again for sure."
• "The flowers were absolutely beautiful and looked perfect."
• "The combination of colors and design are excellent!"
• "Truly beautiful arrangement. Lasted extremely well indeed for dainty, delicate flowers."
• "The flowers that graced the wedding breakfast tables were perfection."
• "Our fantastic rose bouquets were absolutely exquisite and stunning."

Cons:

• "Ridiculous!!! The bouquet my mum received was nothing like the photo on the website."
• "Only 6 roses and some leaves."
• "Pretty flowers but disappointed as the image shown on the website didn’t match what was delivered."
• "Most of the 6 roses had wilting outer leaves and they had dried out!"
• "The roses and flowers on the sides were NOT FRESH !!!"
• "The bouquet we received did not match the picture on the website."
• "Spent near £300 for wedding flowers and upon arrival they were all wilted and dead."

Delivery Service

Pros:

• "The flowers were delivered on time and my sister sent a photo of the flowers she received."
• "Not only did Ginger Lily deliver Mum's gift on time, it is also the most beautiful basket."
• "Delivered the flowers around 3 hours after I'd paid for them."
• "They arrive on time, and my sister always sends a photo to me as she is so delighted by the beautiful bouquets she receives."
• "Ordered online at 9 and delivered by 12 noon - pictures of flowers v reality were spot on!"
• "The flowers arrived at the time I indicated and they were absolutely fantastic."
• "Because it was before 2pm the flowers were delivered today, only an hour or so after placing the order."

Cons:

• "Flowers arrived 4pm after phone call earlier in the day to be told delivered by 3pm."
• "Very nice bouquet, but delivery arrived two days late despite paying for delivery on a specific day."
• "They cannot deliver small bunch's to that postcode, so I was left pretty disappointed."
• "Requested AM delivery which was done."
• "He was told within 30 minutes they would be there, however they didn't deliver until 7pm!"
• "Roses as part of a funeral wreath half dead, the wreath was smaller than stated. Would not recommend."
• "Very poor service from Ginger Lily - Anniversary flowers ordered online at 10am for next day morning delivery were left outside my house at 7pm."