% ARABICA LONDON COVENT GARDEN Reviews Summary

Coffee Quality

Pros:

• "Best coffee I've had in London. Closest to it is the Tate Modern. Their mochas aren't too sweet, just bitter enough. Green Tea matcha tastes authentic."
• "The diverse flavors of coffee are simply delightful, and the Spanish latte I had was delicious!"
• "The coffee flavor itself is very smooth and super flavorful."
• "All my visits at % Arabica had been pleasant, coffee was always top notch, my personal favourite being Dark Latte (espresso shot with dark Valrhona chocolate)."
• "Very tasty coffee, in a well sized portion and beautiful latte art."
• "Some of the best coffee I’ve ever had."
• "The coffee is amazing, the smell is mind exhilarating as you enter the shop."

Cons:

• "For the coffee hype, I would have expected more. Coffee was a bit tad grassy in the iced version."
• "Also the coffee was so sour and tasteless where prices are too much."
• "I'm not a regular here, however coffee quality is inconsistent. Today it was milky and under-extracted."
• "Awful coffee and rude staff. Ordered mocha and espresso, the espresso was sour, underextracted and ultimately undrinkable."
• "The beans weren't great, very dark roast."
• "The shop is pretty but the coffee is burned (fine if you like Starbucks) and matcha latte is a spoon of unwhisked powder in milk so you can enjoy the taste of matcha clumps."
• "The espresso I had (£2.70!) Was the most harsh bitter coffee I've had in a long time."

Customer Service

Pros:

• "While the baristas were kind, had to give a low grade to ‘atmosphere’ as they didn’t have a toilet and felt more like a factory than a coffee experience."
• "The lady was kind enough to suggest the Spanish latte."
• "The lady who served me was warm and bubbly along with the rest of the staff."
• "Staff is friendly. I like the white ambiance of shop. Really thoughtful."
• "Staff always nice and friendly."
• "Baristas work hard and very friendly 🙏"
• "The staff are always so nice and friendly!"

Cons:

• "The staff was exceptionally impolite and rude, notably the barista who was cold and could not even garner the courtesy to articulate full sentences."
• "Terrible customer service, gossiping between each other, the girl just pushed the coffee in front of me without even looking at me, no thank you or goodbye."
• "Pretentious place! The staff laughing between each other and rude to customers, very strange atmosphere with the worst customer service!"
• "Staff weren't very polite. Especially the tattoo-sleeves woman."
• "The staff however is miserable. Mechanical, not even trying to smile."
• "But I was also negatively surprised by the attitude of the Asian lady who has short and dyed hair."
• "A very distracted barista talking to his friends and made a C+ cortado."

Ambiance and Design

Pros:

• "Lovely coffee, super clean and contemporary."
• "Also, the inside of the cafe is beautiful design wise, but they have very little seating and no outdoor seating, and very few pastries/food items in general."
• "Love, love, love this coffee roaster and so glad they made it to London!"
• "The ambiance is minimalist and beautiful. The staff are lively and nice as well."
• "Wow! What a lovely find. The coffee, the shop itself (pharmaceutical vibe), the staff and the pastries, all too notch."
• "The minimalistic interior is aesthetic and a modern vibe, adding to the overall experience."
• "You’re greeted with a very modular / concept looking shop which is attractive, clean and typically Japanese."

Cons:

• "While the baristas were kind, had to give a low grade to ‘atmosphere’ as they didn’t have a toilet and felt more like a factory than a coffee experience."
• "The facade looks too white though, can't see the shop name in one glance."
• "There's a sign saying max 6 people in the store but no one is controlling it. There where up to 30 people inside and did not feel safe."
• "There's seating outside but there are no heating lamps so it will be cold if the sun isn't out."
• "The interior of this shop gave off such calm vibes."
• "It was a little pricey for a normal latte at ~£4.25 (even vs independent 3rd wave coffee shops)."
• "The coffee shop was very pristine, clean, organized and minimalist."

Value and Pricing

Pros:

• "Delicious coffee at a reasonable price in a prime location."
• "They also have an NHS discount if you happen to work for the NHS! Highly recommended."
• "The coffee is really good here, especially the Spanish latte which is really cheap, considering how good it really taste."
• "And not overpriced at all for a latte!"
• "Excellent quality of the coffee and good choice - my favourite so far has to be the Spanish latte... Reasonable prices too given that it's in Covent Garden!"
• "The iced Spanish Latte was 10/10."
• "Delicious coffee at a reasonable price in a prime location."

Cons:

• "They charge us for one small coffee 20 pound and refuse to give us the recite of the coffee!?"
• "While the prices at Arabica coffee are on the higher side."
• "Also, ridiculously expensive."
• "The coffee was too overpriced for the taste."
• "Sampled a couple drinks here and while the quality is good, the drinks feel over-priced for what you get."
• "It was a little pricey for a normal latte at ~£4.25 (even vs independent 3rd wave coffee shops)."
• "Their beans are not real Arabica too, we felt like vomiting after first sip!"

Seating and Space

Pros:

• "Efficient considering how many people were waiting!"
• "There is only bar stool seating, no proper seating as such but not such an issue."
• "The shop was really modern and aesthetic too."
• "Overall nice atmosphere, nice clean place."
• "Lovely environment and friendly staff. The store is always neat, clean and organised."
• "Friendly stuff and beautifully designed place."
• "So nice inside and with beautiful design."

Cons:

• "Also, the inside of the cafe is beautiful design wise, but they have very little seating and no outdoor seating, and very few pastries/food items in general."
• "Not much seating available so would suggest getting it to go."
• "The coffee is nice but it gets really crowded inside and there isn't really much space to sit comfortably so I'd definitely recommend just getting a takeaway."
• "There are a few seats inside. It's more of a take away place."
• "There was a long queue when I arrived, and had to wait for more than 30 minutes."
• "There's seating outside but there are no heating lamps so it will be cold if the sun isn't out."
• "Not much seating available so would suggest getting it to go."