Starbucks Coffee Reviews Summary

Staff and Service

Pros:

• "Very nice and friendly staff."
• "Option to order and pay on the app, which can make things flow quicker."
• "One of the coolest and trendiest Starbucks I've ever been to, very calming, cool and vibrant setup.. absolute class cool staff and super fast service.. perfect for dates, meetings or to enjoy your favourite beverage while replying to those annoying emails."
• "Always busy shop but lots of baristas working and trying to make your drink as quickly as possible."
• "The staff were very friendly, welcoming and professional."
• "Love my Starbucks I am amazed with all the coffee these guys have. As it is October they have got the new seasonal coffee's out. The staff in there are really friendly."
• "Great Starbucks Coffee place with friendly service and plenty of room to sit and relax."

Cons:

• "Very disappointed with the experience. Nobody mentioned we needed to fill out a form in order to be able to sit down."
• "The service has gotten significantly slower."
• "Gave me the wrong milk and then took 10 minutes to make me a new drink and even when they did make me the new drink it tasted off."
• "Be aware they don't give you a plate for cake."
• "Very poor service."
• "disappointing. As a partner it has been the worst experience at Starbucks."
• "Very rude to customers. It happened on 28/02/2022 a lady on the counter in Starbucks on ground floor. SHE IS NOT SUPPOSE TO WORK AS A CUSTOMER SERVICE."

Cleanliness and Atmosphere

Pros:

• "Quite, Social distancing well observed."
• "Newly decor and perfect seating arrangement."
• "Nice atmosphere, nice and clean, a place to enjoy coffee after long day of shopping it can get busy but still nice ambiance to relax."
• "Great if you are looking to kill some time, relax after shopping or do some work."
• "The actual coffee shop was nice and clean."
• "Nice rlrobhave my first Starbucks in ages. Staff polite, quick and gave great service. Restaurant was clean and constantly being cleaned. Well done Starbucks."

Cons:

• "It is a chaos. Not recommending at all."
• "The place was nasty they make so much money and could not keep on top of cleaning."
• "Also the noise level was really high so I couldn't concentrate on my work probably due to the windows being open and the noise from the mall entering the coffee shop."
• "Struggling to keep up with orders. Tables not clean, and no cleaning of public areas seen during my stop."
• "Totally disgusting! Complained about a staff in Starbucks Westfield Stratford, then they told me about sending a voucher but none was received then offered a £1.75 reward instead!"
• "The tables were filthy, littered with napkins, dirty cups and food crumbs."
• "Today I saw little fly on their food roaming around."

Product Quality

Pros:

• "My go-to beverage is a Matcha latte and the consistency here is truly something to be recognised, always the perfect ratio of Matcha powder to milk."
• "Coffee is great - Starbucks at its finest."
• "The drinks are amazing as always!"
• "Coffee was as usual good."
• "Just love their cold Frapachino."