Address: 51 Garden Walk INTU, Metrocentre, Gateshead NE11 9XZ, United Kingdom
Phone: +441914606488
Rating: 4.1
based on 192 reviews.
Staff and Service
Pros:
"Hayley F you were a star, friendly and fun. Great people skills."
"Darren the guy serving us couldn’t do enough, always made sure we had a drink as they were bottomless, which was amazing as there’s nothing worse than waiting for a drink when you’re eating."
"The waitress was nice and friendly always asking if everything was ok."
"A very friendly girl called amelia served us. The food was so tasty but the service was even better."
"Been for a family meal for my sons birthday and Stephanie who was our waitress couldn’t of been better, she was so patient and really welcoming!"
"Service from Hayley F. Such a friendly chatty person, and very helpful too."
"Our server went above and beyond."
Cons:
"We finally got a table and after another half an hour, had to ask for our order to be taken as we were being ignored."
"The restaurant was under staffed, the waiter was extremely argumentative."
"The waitress was very rude and essentially told us it wasn't her problem."
"The front of house team look like they have seen better days none of them knew what a smile was!"
"Really sorry to say this but on a Sunday I think you need more staff. It was disgusting the service was so slow."
"Staff were just sitting around chatting so took an age to get our table cleaned and order taken."
"Also over heard staff speaking rudely about other customers."
Food Quality
Pros:
"Absolutely amazing here.. Love this place."
"Lovely food everyone enjoyed what they ordered."
"The food is absolutely excellent, the service quick and the overall dining experience very family friendly."
"When the platter arrived it was delicious."
"Very tasty food, not sure of it's authentically Mexican but we enjoyed it anyway."
"The food was delicious and beautifully presented."
"Food was fab, red hot, well presented and tasty."
Cons:
"Overpriced and won't return."
"The chimichanga I ordered was very obviously microwaved and swimming in oil."
"Never had a burrito taste so dry and lack of flavour it was awful."
"Ordered the southern fried chicken with pulled pork and to be honest what a waste of money !!!"
"The beef was dried and chewy and the chicken tasteless."
"If it hadn't been for the guacamole and the salsa on the side to add in some flavour they would have been inedible. totally bland with zero flavour."
"Very disappointing, ordered Fajitas, portions of meat small, not enough to fill the 3 Tortillas."
Value for Money
Pros:
"Nice simple menu, and not badly priced."
"Great value for money."
"We also had a 40% off voucher."
"Good choice on the lunch menu at a good price."
"Good price for food."
"Nice food little expensive if you don't have a voucher. So sign up to website to get one nearly always something available."
"Best Mexican Food Out There and Flexible Service Too!"
Cons:
"Food was okay but overpriced for what it was."
"Overpriced for food it would have been faster to cook yourself."
"Went here for breakfast, was nice food but a bit on the pricey side for what you get."
"£3 for half a coke where they filled the glass up with ice 1st. Absolute rip off."
"Prices were a tad on the more luxurious side than it deserves."
"This place is pretty pricey."
"Enjoyed a very pleasant meal. Portion sizes quite small and I felt expensive."
Ambiance and Decor
Pros:
"Decor inside was very Mexican themed and made the restaurant seem very enclosed and cosy."
"Like the surroundings really comfortable and welcoming."
"Lovely atmosphere on a Wednesday night."
"Service was quick and there was a lovely atmosphere."
"Lovely atmosphere, staff were all friendly."
"Great atmosphere and friendly and efficient service provided by Lucy, who couldn't do enough for us."
"Delicious food, beautiful atmosphere and friendly staff."
Cons:
"It was busy without being crowded and COVID secure."
"Family of 4 attended chiquitos midweek so it was quiet, no hats 😕 which is one of the reasons my daughter loves to go."
"There was no atmosphere in the restaurant and I can see why now."
"Overall uncomfortable atmosphere and the food was mediocre."
"The music was actual torture, what happened to instrumental Mexican stuff?"
"All the staff had the same miserable look on their faces the full time."
"What a disappointment. Mexican restaurant with no rice!!!! No rib eye steak, no sides with the thinnest ever steak."