Crystal Kitchen Reviews Summary

Food Quality

Pros:

• "The food is always on point."
• "The food is absolutely delicious and fresh with big portions!"
• "The BEST Turkish restaurant in London. Food is delicious and the portions are huge."
• "Food was amazing. huge portions. very reasonable price."
• "This is a very great place to be as the food quality is amazing."
• "Everything waa loverly & Fresh we try the adana kebab and both doner kebabs few mezes ot all real loverly soft lamb pieces not cheap fake oily sausages doner like another takeaway shops."
• "Food was amazing, tender meat and great presentation!"

Cons:

• "When the food came it attracted mass amounts of small flies."
• "The food was very very oily and wasn't tasty. Also, the meat was raw."
• "It tastes extremely dry!"
• "Though the food was good, it’s overpriced."
• "Extremely salty mix donner, tasteless couscous."
• "The meat was very salty and oily. I assume, they fried out of date food and overcooked it with lots of oil."
• "Food extremely salty, oily and honestly still hungry after eating."

Service

Pros:

• "the service was simply amazing and the atmosphere is great."
• "Customer service was fantastic."
• "The staff were so nice. They had a nice bday suprise for my bro with music singing and his cake."
• "The service was a special the staff it’s very friendly and professional especially from who we been served."
• "Very good customer service by all staff, namely Sarwar."
• "Service was amazing. Food is great for the value. There is always a good atmosphere here and feel you are valued as a costumer."
• "Staff are knowledgeable and helpful."

Cons:

• "The staff taking orders very rude today they got my order wrong and then would not even apologise."
• "Horribly run restaurant. No communication between the clients and waiters/waitresses, VERY delayed food delivery."
• "Really poor services, they didn’t bring me anything before main meal likewise the other Turkish restaurant."
• "The chef’s behind the counter are so rude and aggressive."
• "I asked for a manager, who wasn't able to listen, talking over me with very rude and boorish attitude."
• "The small blond Turkish Waitress preferred having a chat with another waitress, instead of getting me the soft drink I asked for."
• "The service on another hand needs a bit of work, the lady that served us was really rude and appeared that she didn't want to be there."

Atmosphere & Decor

Pros:

• "The place is decorated very nicely and they have windows that open out onto the street so you may sit inside but have the freshness of outside."
• "I always like being seated near the lovely little aquarium."
• "The design inside really impressed me, very nice Turkish decorations, glass, so big and light area especially two aquariums with super funny fish."
• "It is a nice restaurant, spacious and nice atmosphere."
• "The atmosphere iş wonderful. Very children friendly, absolutely loved."
• "The restaurant is clean and staff are friendly."
• "Decor is nice and cosy as well."

Cons:

• "It's a shame that they are very unhygienic."
• "I've found a dead tiny insect! like a warms on my salad."
• "No positive comments regarding ordering and delivery."
• "The noise levels were deafening and we were not even able to have a conversation during our meal."
• "The atmosphere was ok (quiet/not busy)."
• "There was also lots of flies on the wall. The cleanliness was poor in the restaurant."
• "Worst food I ever had in my life. It was tasteless.. lamb and rice was awful it was served cold."