Address: Khyber Pass, Whitby, YO21 3PZ, United Kingdom
Phone: +441947603500
Rating: 4.5
based on 426 reviews.
Food Quality
Pros:
"The quality of food here is top notch."
"Food was absolutely fabulous never seen tasted mussels like them."
"The food was excellent quality as well - piping hot fresh fish, lovely light and crispy batter, and the chips were cooked to perfection."
"Each dish was amazingly flavorsome and of an incredibly high standard."
"The food here is generous and excellent."
"Food was of excellent quality and very good portion size."
"The Fish and Chips here were delicious with the best curry sauce I have ever had."
Cons:
"The food was good, well presented and generous, but pricey."
"We did not find it very enjoyable. The quality of the food was not as good as expected."
"The whole lobster meat was dry and I’d prefer more garlic butter on it."
"Fish did not taste fresh & was a thin tail end fillet, not worth £13.99."
"The lobster was like rubber (the few bits I had) and the crab was grey, watery and tasteless."
"Very disappointed, tasteless chips (suspect frozen?) and thin overcooked cod."
"What a disappointment this fish and chips full of oil the chips where undercooked no flavour on mushy peas."
Service
Pros:
"All staff were so kind, food was amazing and the atmosphere was calm!"
"Professional & friendly staff."
"Fantastic service by lovely staff."
"Very helpful and friendly staff."
"Our server Eammon in particular really looked after us well and made sure everything was ok."
"Staff where really nice good service and great view of the sea while you eat your meal would deff go again."
"Staff were very helpful and friendly and the meal was excellent and great value for money."
Cons:
"Table service only, which is a little slow."
"Bad service arrogant staff they even follow us they film us and took photos of us."
"I politely spoke to waitress who got very angry and rude saying I was the rude one."
"Service was painfully slow."
"We had to wait for our bill longer than we would expect."
"Visited yesterday, there was a live DJ for the bank holiday weekend... Paid for a portion of chips and two drinks. The chips came first and ended up waiting so long for the drinks I had to collect them myself."
"Service was ignorant, we were sat waiting for 45 minutes."
Atmosphere & Location
Pros:
"Lovely views of the beach and out to sea."
"The restaurant decor is beautifully designed."
"Great views of the bay. Excellent customer service."
"Views out to sea were fantastic."
"Lovely view over the sea, we watched the moon come up over the horizon."
"Stunning views out to see especially if you can get a seat by the sea window."
"If you want to have a view of the sea while enjoying your meal, then this is the place to be in Whitby."
Cons:
"We asked to be seated with a seaview but instead got a view of the road."
"What's the point of sitting near the sea, not being able to hear the gulls and waves because of a Loud thumping bass of awful muzak."
"The other mild agitation was a children's funfair ride which was on the terrace below, pumping out loud, obnoxious sounds."
"Most things on the specials board was unavailable and was scrubbed off when requested."
"We asked the waitress who took our order if we could move to one of the empty tables overlooking the beach - she said she would “ask my manager” and never returned."
"And what you don't see from the photos is that directly in front of the restaurant is a children's fairground so you have the constant hum of the noise from the fair."
"People queuing to be served were worryingly closed to our table."
Value
Pros:
"Very good quality food at a very reasonable price."
"Good price for what was presented."
"The crab and prawn cocktail and the mussels where just great and fresh."
"Food, service and location are perfect."
"Top end of price, but I would say worth it as the food was pretty much perfect."
"Staff were welcoming and friendly."
"The portion was a good size and priced at £9.99 which given the position of the restaurant I would say is reasonable."
Cons:
"Granted it's not as cheap as it once was, and sitting in as opposed to take away adds further to the price."
"Pricier than others, and the 5% service charge adds to this."
"The food was served in a cardboard box with wooden cutlery. £36 +. What a rip off."
"Only reason for 4 stars and not 5 is because the service became slow the busier it got."
"£25 for a frozen lobster which came out of the ocean I could see while I are when Geoffrey Boycott was a child."
"£10 for a standard size fish and chips that had slightly over cooked fish and underdone chips was, on the whole, disappointing."
"£160.00 (only 3 alcoholic drinks, no wine) for 5 of us, so not cheap but amazing."