Stratstone BMW Chesterfield Reviews Summary

Customer Service

Pros:

• "Really positive experience from start to finish. Excellent customer service, Joe was super knowledgable."
• "Excellent service. Joe (Barber) was very accommodating and patient throughout."
• "The experience and service you provided me was first class and I will be back."
• "Another great customer experience. Second new car bought here."
• "Brilliant customer service from Reece."
• "Outstanding customer service from Dean, thank you."
• "I cannot fault the level of service from this main dealer. I bought 2 top end BMW cars from the highly efficient and very helpful salesperson, Lauren."

Cons:

• "Keep away from this dealership, the customer service is not existent."
• "Had my X5 recalled for airbags, took it in on Thursday... just rude and no customer service skill."
• "If you cancel the delivery, behold hell broke loose, you will be calling multiple times and every time you will get to listen a new story."
• "Customer service is quite appalling, tried to book my car in for some repairs to be carried out, called the service department frequently but no one answered."
• "Appalling service, waited 15-20 minutes every time I went just to be seen."
• "This is not okay! I drove 34 miles in the rain for a test drive booked at 1530hrs... Today’s experience is downright poor and shocking."
• "Would not use Stratstone Chesterfield at all, horrible service, cause damage and don’t acknowledge it or try to rectify it."

Sales Experience

Pros:

• "What a fantastic company to deal with Stratstone at Chesterfield for my new BMW from the start at point of order to the delivery was just fantastic."
• "A massive thank you to the sales team at Stratstone BMW Chesterfield for making this happen (Andy, Chris, Tom & Sam)."
• "We purchased a BMW from the chesterfield branch and dealt with Lauren Briddon... Would highly recommend going to this branch."
• "Purchased a used BMW 5 series. Excellent salesperson not pushy or overbearing."
• "From a sales perspective things couldn't really have gone better, they worked hard on putting together a deal and went the extra mile to make sure we were handled well."
• "Would highly recommend and will be back for future purchases!!"
• "Bought my first ever new car and was made to feel like a genuine VIP, a fantastic day I will cherish forever."

Cons:

• "Your lack of individualism and failure to learn from mistakes has made me blacklist Stratstone BMW Chesterfield dealership."
• "Would prefer zero stars. Astounded at the audacity and sickened to receive a phone call from this despicable company today to inform me that my MOT is due shortly on my BMW."
• "I was interested in the second edition of X1 on their website located in another town... When I arrived not only they did not know about me but also they did not have the car!"
• "Dealt with Stratstone for the last 6 years and this is the worst experience I have ever had with them."
• "People there are simply careless and incompetent."
• "Completely unprofessional, avoid if you can."
• "I would leave -1 star review if I could. The worst customer experience I was ever given to feel."

Vehicle Quality

Pros:

• "The car is immaculate and so so happy with our BMW X3."
• "They spent an awful long time ensuring the vehicle was prepared to a high standard for the handover."
• "The car is immense and beautiful such a dream to drive don’t want to stop!!"
• "The car looked amazing on collection."
• "Just picked up my new ix3 m sport pro from Business Development Manager Nico Padovano. It’s taken a long time to come and we’ve had a few issues along the way due to manufacturing issues with global chip shortages etc but Nico has gone above and beyond to make sure I was never without a car and that my original deal was honoured."
• "We collected our new BMW Z4 today from this dealership, the whole purchasing and handover process was relaxed and smooth."
• "The standard of cleanliness and detail of the car was impeccable and Hash made the whole process effortless and stress free."

Cons:

• "Absolutely terrible. Forecast one day for a repair, took them a week, as they repeatedly failed to order the parts needed."
• "Would not use Stratstone Chesterfield at all, horrible service, cause damage and don’t acknowledge it or try to rectify it."
• "Major buckling on the front left wheel, jacking blocks missing, pulling to the left, soft front wishbone bushes, long cranking time and a misfire on idle."
• "This is the company that knowingly sold me a previously flood damaged BMW 335d approved used car without telling me at time of purchase."
• "My car went in for a recall for urgent work, after this my car was washed and valeted... A large quantity of paint has come off the bumper of my car."
• "Personally I don't expect my car to go into a dealership and come out with damage."
• "Shocking dealership service. Took my M140 for a major service. Paid £750 and upon leaving the site 5 minutes in and my car had a major drivetrain warning and went into limp mode."