YO! Newcastle Grainger Street Reviews Summary

Service

Pros:

• "Outstanding service, especially from a chap called Liam who seemed to be pretty much sorting everything."
• "The service and demeanor from all members of staff was professional and courteous."
• "Service was provided by a lanky, plain looking fellow called Conor. He provided excellent service, was very cheerful, polite and extremely helpful."
• "Staff were really polite and welcoming too."
• "Staff are always friendly and helpful. Layout is good as you can see food being prepared."
• "The staff are amazing, friendly and knowledgeable."
• "The staff are extremely friendly and very knowledgeable on the dishes."

Cons:

• "The bathrooms were disgusting. No working lock, flush or even hand wash."
• "We were sat on the bar stools opposite the chefs area and all we could hear was her complaining about her job."
• "Lacklustre service with waiter inattentive and needing reminders for infinite items."
• "The service was poor and I had clean the mens toilet before I could use it."
• "Service was lousy, it was clear they were waiting to go home and it was only 7pm."
• "Let down by poor service. Had to wait a long time to be seated."
• "The service was okay. It felt like the lady at the front desk had to deal with too many Deliveroo/Just Eat take away orders."

Food Quality

Pros:

• "Tasty food and fun dining experience with food delivered via a conveyor belt and experimenting with chopsticks."
• "Excellent food but totally inaccessible seats. Benches very tight and the seats by the rolling food service were high and hard to get onto."
• "Great Japanese food, all made fresh on the day."
• "Delicious food, fast service with the sushi train to ensure your eyes are wide open and your belly is always full."
• "The food is tasty and fresh."
• "The sushi's good, so are most of the deserts that I've had."
• "The food tasted amazing and we wish we could have eaten more."

Cons:

• "Terribly overpriced for what they’re offering."
• "Overpriced cheap poor quality japanese food made by white people."
• "Some of the food was overcooked and inedible."
• "Worst sushi I’ve had in a long time."
• "Sushi and other dishes were edible but no highlight. Prices are not reasonable at all, way too high."
• "The portions are ridiculously small an quite frankly embarrassing considering what you pay for them."
• "The pieces were falling apart and tasted bland."

Cleanliness

Pros:

• "Their cleanliness is on point, the staff are organised and happy to help with solutions to nearly all problems you could encounter."
• "Their cleanliness is on point."
• "The food always looks well presented and tastes delicious."

Cons:

• "The handles down the stairs to the toilet need a good clean as they were very sticky and gross."
• "The tables also hadn’t been cleaned properly on arrival and were still sticky after further requested cleaning took place."
• "The hanging lights above the table were thick with what looked to be weeks worth of dust."
• "The restaurant is also filthy, and my husband said there was food and a bottle top down the side of his seat."
• "The toilets were also filthy and my cubicle had no toilet roll in."
• "But what really was unacceptable was that the cooks started cleaning while we were eating and we've seen how they were touching the food with cloths still in their hands."
• "... I almost had a meal here but was repulsed by the revolting smell emanating from the kitchen extractor vents which pump out directly onto street level."

Atmosphere & Experience

Pros:

• "The conveyor belt sushi experience was great."
• "The whole experience was new but we thoroughly enjoyed it."
• "The atmosphere is a warm and energizing environment that lets you relax but not get bored."
• "Incredible Japanese Sushi restaurant right in the heart of Newcastle."
• "The ambience is pretty great, there's always pretty nice music on & it's always lively."
• "YO! has adapted creatively to the challenges of covid-19 with at table ordering which means that food is prepared especially for you and conveyed your table on the belt using a traffic light system."
• "WOW this place is amazing, we are a family of five and the kids was mesmerised by the conveyor belt that brings the food."

Cons:

• "Not as good as when it was inside Fenwicks. Very little variety on belt...all had to ordered...takes away the fun!"
• "I would like to find a restaurant with sushi on the conveyor belt and we can take it when it passes us, but then I were very upset that I had to order using app which was waste of time and I had to give my information."
• "The new system since Covid19 is handy too."
• "Would have been to be served by one person though, we had 4 different waiting staff come to our table."
• "However, the music is *far* too loud. It feels like a club and that puts me off wanting to come back."
• "Things are a lot different since covid and the restaurant lacks atmosphere."
• "It is just not worth going...portion size is too small...I left the place hungry."