Brunswick Reviews Summary

Parking

Pros:

• "Plenty of parking and toilets."
• "Only used it for parking, £3.50 for 3 hours, got there before 10.30am, easy to find from A170 with no Scarborough centre traffic problems."
• "Really handy for parking. Cheap to stay, we use it most times we go into Scarborough now."
• "Good, safe, cheap parking, perfectly placed for visiting Scarborough town centre."
• "Great for indoor shopping lots of shops to choose from ....toilets ..also parking ...."
• "Car park was very good. Toilet facilities were very good (and free)."
• "Visited many times, good car park and location for the town."

Cons:

• "Be aware, you can only pay cash for parking. There is no signage regarding this until you try and pay at the machine."
• "All was good until I tried getting out, to find the car park machines only take cash!"
• "The car park is a total joke... Under the present circumstances cover 19.. Doesn't Take contactless payments doesn't take notes..."
• "The car park is tricky to access and very cramped."
• "Parked up on double yellow lines with blue badge, got back to the car and got a parking ticket, wasn't there for more than 3 hours."
• "Had the toilets closed for months and made the customers use disgusting portaloos."
• "Parking expensive."

Shopping Experience

Pros:

• "Good sized Debenhams on two floors. Polite knowledgeable staff always making time to guide you to a certain department or to give you advice on your purchases."
• "Well worth a visit if you have time while in Scarborough, plenty of high st shop's that you'll know, free clean toilets unlike the sea front one's."
• "A lovely gift shop with unusual items. A couple of clothes outlets and a card factory."
• "There is a Topman and Topshop next door to Next."
• "The Brunswick Shopping Centre is a pleasant place to shop with stores on two levels."
• "Great service at 02and the perfume shop as U go in on the right brilliant service from the staff at the store."
• "Good choice of stores and plenty of places to grab a drink or a snack."

Cons:

• "Dull shopping centre on the site of a previously beautiful building... blame 70's Town planners for our currently dross Town centres."
• "A small building just for the sake of it. Few shops that are unique, just your average stuff like Argos etc."
• "Don't waste your time in this very mediocre place, signs requesting people to queue just say 'WAIT HERE'."
• "As with any shopping centre this is a nondescript mishmash of your usual corporate retail outlets."
• "Just looks more empty every time I go think the rent price wants to be lowered and get some shops rented out."
• "It's quite small, but the essentials are their. But to be honest, its a small town so the size of this place is fair."
• "A lot of shops closed. Disappointed with this shopping centre."

Customer Service

Pros:

• "Staff were very helpful and friendly."
• "Always clean and jolly. A selection of shops and a cafe and a cool glass elevator 🙂."
• "Large Debenhams store on 2 levels. Cafe on the first floor within Debenhams, as well as disabled toilet very close."
• "Nice friendly shopping centre in the center of Scarborough, spacious area to eat and drink in the middle of the ground floor."
• "Very clean and clearly marked. Special mention for staff in Debenhams, Select and New look who treated my 10yr old like a special customer."
• "Needed a gift, so visited Clinique in Debenhams. They had exactly what I needed, they girls are welcoming, friendly and helpful."
• "I had a really good experience shopping in the Brunswick shopping centre, shops where great, staff so helpful and friendly."

Cons:

• "No dogs Allowed.... hard for pedestrians to walk out after parking when you have a dog and a little bit dangerous."
• "Toilets dirty no paper in a few lifts yet again not working bit 10/10 sevirity there to help and all very pleasant well done security not a cleaner in site."
• "Ok place, would like more choice of shops. My son had an accident where he incurred a nasty bump to the head."
• "Cleanliness is non existent in the toilets and needs to be looked at ASAP."
• "Started out not impressed. Many shops closed. Worse was to come. Went to use public toilets.... 2 cubicles with the doors ripped off."
• "For such a fair size complex there's nothing, Making things worse was losing the Argos."
• "Plenty of shops - one particular gift shop, just inside the entrance, lovely things to buy but couldn't get service."

Facilities

Pros:

• "Toilets available which were clean."
• "It has lifts and escalators with parking too."
• "Clean and tidy environment plus toilets. Disabled toilets & lifts available."
• "Clean,,,,,pay and display multi storey car park. Lift/escalators to shop and car park levels."
• "Always clean and tidy."
• "Great shopping centre. Great location choice of eateries, cafes and a selection of shops."
• "Nice to be able to use the free public conveniences kept to a high clean standard some nice shops to visit also."

Cons:

• "No dogs Allowed.... hard for pedestrians to walk out after parking when you have a dog and a little bit dangerous."
• "It's quite small, but the essentials are their. But to be honest, its a small town so the size of this place is fair."
• "So small. Little choice."
• "Very busy and clean. One of the lifts were broken which was a pain as someone disabled."
• "The car park is tricky to access and very cramped."
• "Had the toilets closed for months and made the customers use disgusting portaloos."
• "One lift from the top car park deck to the shops with a 10 minute wait! No obvious alternative unless you can do stairs."