Tenpin Exeter Reviews Summary

Customer Service

Pros:

• "The staff at Exeter's tenpin are superb, they're so friendly and take the time to be pleasant."
• "Staff were very friendly and helpful."
• "The staff were very nice."
• "Staff here are great and very friendly, will assist you with any issues or queries."
• "Staff were really kind and friendly, shall return here."
• "Staff are very helpful and friendly."
• "Staff were welcoming and friendly."

Cons:

• "Very poor customer service."
• "Slow service, uninterested staff."
• "Me and my brothers arrived at tenpin bowling a little late we were greeted to a Justin Bieber lookalike and he was nothing but rude to us!"
• "I visited the center with a group of friends. We were served by a man called Chris, who I think was a manager, and he was very rude and abrupt whilst serving us."
• "The staff just seemed a bit fed up and not all that happy."
• "Very rude and unprofessional, shabby bowling centre too, would not recommend."
• "We went back for a second game and was served by a woman called Lisa, and she seemed to be in a bad mood, taking it out on the staff who didn’t seem to have done anything wrong."

Facilities

Pros:

• "Lanes and balls all in good condition with nice new screens for scores."
• "The place was being kept clean and tidy."
• "Really nice modern place with something for all."
• "High standard of cleaning."
• "Great time bowling here, place was really clean and well presented inside."
• "All balls and alleys were sanitised before and after our games."
• "Although I didn't sample the bowling, the facility looked to have been refurbished and all looked modern with cool lighting effects."

Cons:

• "Looking a bit rough round the edges, particularly the toilets."
• "The bowling centre looks very poor from the outside, inside is better but not great."
• "Facilities could do with some updating."
• "TV screens and scoring system in need of a major update, bowling balls all dented and chipped."
• "2 years later and your toilets still looked like they have not been cleaned."
• "No toilet paper in ladies toilets which were very dirty."
• "The whole place is very tired and dated and in need of an upgrade."

Parking

Pros:

• "Parking fee is reimbursed by them for everyone who has paid the fee to park inside the carpark."
• "Parking fee was refunded at the desk no problem."
• "Easy to get to and park."
• "Parking costs can be redeemed by making a food or drink purchase over £3."
• "Great fun place! Easy to park."

Cons:

• "Make sure you put extra money in the parking meter as we got a £54 ticket for being 5 minutes late."
• "Visited at 9:30pm to bowl and got a parking ticket for £90!!!"
• "Car parking set up to steal your money."
• "Got back to my car 14 minutes late after paying to park in the stupid car park outside, turns out you get a £52 fine for overstaying there by YES 14 minutes absolute joke."
• "Charge extortionate amount in parking fine."
• "The parking however resulted in £54 additional cost."
• "Don't think I'll take the kids here again. Drove into the car park to pick them up when they had finished, didn't even get out of the car, and got a £90 parking charge!"

Value

Pros:

• "Good fun evening, nice food etc, sensibly priced."
• "12 of us went for the Summer Holiday special, £5 for a game of bowling and a burger n chips."
• "Cheap drinks too, pint of stella £2.10!"
• "Drinks were fairly priced, less than many pubs now."
• "Brilliant deal as well currently over the holidays, £5 for a small burger meal and bowling session per person!!!"

Cons:

• "Still quite expensive for what it is."
• "Food and drinks are expensive."
• "However, despite the quality of the food (very good), the food is very expensive."
• "Good customer service only downside is food and drinks are expensive."
• "Prices on the bar are extortionate as well so be prepared for that."
• "Quite expensive for just a game of bowling."
• "For the money they charge for the food, it isn't worth it."

Experience

Pros:

• "Good experience under the current circumstances."
• "We absolutely enjoyed bowling tonight!"
• "Have fun bowling."
• "Classic bowling alley, perfect for a night out but book ahead to make sure you get a lane."
• "A good time to be had here for all ages."
• "Great fun was had by all on a Works social for 30+ people!"
• "Bowling is a fun thing to do."

Cons:

• "Would not recommend."
• "I would advise you to avoid this bowling at all costs."
• "Terrible, avoid at all costs."
• "Avoid this place."
• "Never going back and making sure all our friends hear about this too."
• "Really disappointing social distancing measures."
• "Disgusting place which I will never return."