DNA VR Reviews Summary

Customer Service

Pros:

• "Billy was a star during the induction and on hand help throughout our session."
• "We were both new to VR but the friendly and professional staff supported us throughout the experience."
• "The staff were helpful and friendly; answered each question and guided me every single step of the way (Cal was amazing!)."
• "The employee that was helping us was also saying goodbye to another team (but two more employees were there at the moment)."
• "Great advice from the staff throughout meant that we got the most out of the session."
• "The employee (Adam) made the experience that much better."
• "Special thanks to Andy-who looked into the rescheduling and who was in our ears during the game."
• "Absolutely brilliant experience for my friend's birthday. Group of 6 of us were accommodated well."

Cons:

• "No refund was offered to me. £36 for 10 minutes is defo not worth it."
• "The biggest issue I have with DNA VR is their lack of customer service."
• "We faced a lot of technical difficulties. 2 members couldn't communicate with anyone throughout the whole experience."
• "The VR escape room is a good idea but didn’t really work for us as we were not familiar with the tech and didn’t get much help at all."
• "I am baffled by the 5 stars to be honest and assume reviewers are quite easily pleased."
• "Some amazing game play with helpful advice from staff. But the experience was let down by a few things."
• "We were not happy because we had to go back twice due to technical issues but Matt and Victoria looked after our team very well."
• "Half of their games were crashing, did not get offered for refund and the loading times of them are a lot."

Game Experience and Variety

Pros:

• "Booked 1 hr of play time and was able to play 2 games in that time frame."
• "Fun experience which was very immersive and entertaining."
• "We went for the Arcade package which has plenty of games for all levels and ages."
• "Escape room games are fun, look and feel very impressive and have good storylines."
• "Loads of games to choose from - whether single player or multi-player; ranging from dancing, shooter games and other adventures."
• "The VR escape room is a good idea."
• "The selection of games is huge and the experience is really immersive."
• "A great variety of games (almost 30), for any kind of taste."

Cons:

• "My right controller kept cutting out ruining my score but is what it is."
• "I took away one star because there was a bit of trouble with my equipment on more than one occasion."
• "Only reason I'd give it a 4 star is because the headsets were glitching at first."
• "We faced a lot of technical difficulties. 2 members couldn't communicate with anyone throughout the whole experience."
• "I would say was less impressive than a PS4 is pretty shocking really."
• "Half of their games were crashing, did not get offered for refund."
• "Graphics for Arizona game are quite poor, about PS1 level."
• "The game was hung couple of times, had problems with visuals and controllers."

Value for Money

Pros:

• "The price has gone down from £60 an hour to £37 so I was able to afford a go."
• "Great place, a little hard to find but once you're in the people there are polite and helpful."
• "Good set up, professional and great value VR."
• "As an avid VR gamer, I knew what to expect and went with the Premium wireless option."
• "The experience was much more energetic than I imagined with games involving archery, ducking and flying."
• "We went as VR newbies in a group of three. Was a good overall experience with great staff."
• "Great place with great staff. We took a group of students here whilst on a visit to London."
• "Premium free roaming VR was great. Really enjoyed actually moving around in real life with no wires."

Cons:

• "No refund was offered to me. £36 for 10 minutes is defo not worth it."
• "The biggest issue I have with DNA VR is their lack of customer service."
• "The VR escape room is a good idea but didn’t really work for us."
• "We faced a lot of technical difficulties. 2 members couldn't communicate with anyone throughout the whole experience."
• "I am baffled by the 5 stars to be honest and assume reviewers are quite easily pleased."
• "Some amazing game play with helpful advice from staff. But the experience was let down by a few things."
• "We were not happy because we had to go back twice due to technical issues but Matt and Victoria looked after our team very well."
• "Half of their games were crashing, did not get offered for refund and the loading times of them are a lot."