Hollywood Bowl Stockton Reviews Summary

Customer Service

Pros:

• "The staff have always been patient and attentive, giving us our money back or free goes on other equipment."
• "Staff are welcoming, friendly and hardworking during busy periods."
• "Amazing customer service from Sam and the girl not sure of her name but they went above and beyond a credit to the team and didn’t fail to make our day out great."
• "All the staff today were really great."
• "We spoke to Ben who was helpful and informative."
• "The staff where amazing especially Joe who made us feel extremely welcome and always had a smile."
• "Staff were wonderfully friendly and attentive, chasing us round to keep returning 1 of the kids backpacks that he kept leaving everywhere lol."

Cons:

• "Very loud and busy. Staff member had a serious attitude when I asked for a burger without a bun due to wheat intolerance and then it was cold when it arrived."
• "Had to ring the service bell multiple times for no staff member to come over so we had to go to the desk several times."
• "The disinterest shown by the manager does nothing to promote the level of customer service required in a place such as this."
• "Came to Hollywood bowl last night as a family of 13 and the service was awful."
• "Staff wasn't very helpful and was told discount for people with disabilities and carers is only on at certain times will not be going back again plus rude staff."
• "Shocking service. Booked a lane for our son's 18 birthday when he arrived they didn’t have the booking but they took the money from my wife’s bank account, they wouldn’t even fit them in."
• "The guy who was supposed to be taking care of us disappeared for most of it, he was rude and standoffish."

Facilities & Cleanliness

Pros:

• "Sloping ended ramps so bowling balls don't drop off the end."
• "The premises are clean and tidy. The bowling lanes work well with no problems."
• "There are good facilities here, including clean toilets and sanitising stations everywhere."
• "The staff keep everywhere really clean and there are hand sanitisers dotted around."
• "Customer areas seem well managed & clean."
• "The place has plenty of balls, and a ramp for children."
• "The staff keep everywhere really clean and there are hand sanitisers dotted around, we liked the screens between the bowling booths too; the whole set up left us feeling very Covid safe."

Cons:

• "Also the ladies toilets need more attention, a bit smelly, 3 out of order, 1 hand dryer working and taps loose on a few of the sinks."
• "The worst part was the toilets I wish I had never gone in absolutely disgusting and the strongest smell of urine you could imagine."
• "Place was very untidy though. The table on our lane was filthy with a leftover jug of juice and cups from the previous group."
• "The place is clean but I've found that it often smells quite bad."
• "Toilets were rather disgusting. No toilet roll in all. And doors don't lock."
• "Toilets are the worst I've ever smelt or seen no toilet roll in any of them and a sewerage smell."
• "The ladies toilets need an overhaul - doors that don't lock, one hand dryer not working and the other coughing and spluttering like it was at death's door."

Value & Pricing

Pros:

• "Long serving bowling alley! Super fun, fairly priced."
• "Good price and good fun, highly recommended!"
• "Great fun place if you go in a large group as games last much longer We paid £10 for 2 games which is good value."
• "Online booking was simple, great meal deal offers and a summer code to boot making the experience reasonably priced and worth every penny."
• "The actual bowling is a great price, quite comfortable, and accommodates for all proficiency levels."
• "When there are deals on, prices can be really good."
• "The bowling was good value only down side is like all of these places the drinks were expensive."

Cons:

• "Unfortunately you win tickets which means that you can spend a lot and get very little for your efforts - in fact I think these are the worst 'ticket' rewards I've seen anywhere!"
• "Value for money is not great, cost £40 for 3 people to play 2 games so definitely not something you could do regularly especially with large families."
• "Booked NYE as advertised at £18.50 for kids only to find actually £20.50 for kids at booking so false advertising."
• "It’s so overpriced."
• "Prices are ridiculously high in my opinion but on par with any other bowling alley."
• "Massively expensive. Would be rated higher if the prices weren't so high."
• "VERY expensive for what it is- prohibitively so."

Food & Beverage

Pros:

• "The food was very tasty but kids meals where small."
• "The meal provided for the children was very much enjoyed, looked to be good quality 👍🏼."
• "Good fun with family, they do an amazing vegetarian burger in the canteen."
• "The bar is decent and so is the food."