Hollywood Bowl Springfield Quay Reviews Summary

Facilities

Pros:

• "Bowling balls of many sizes were available, as well as pool tables, and other entertainment."
• "The arcades are great with well known brands and mobile games in arcade form."
• "The facilities are good, the finger food is great and the cleanliness is more than average."
• "Lanes for bowling separated very well and the IT system excellent on each lane."
• "Great place for family fun. It has bowling lanes, pool tables and other indoor games."
• "This bowling alley has a good environment, a lot of equipment, and provides a lot of drinks and food."
• "The lanes are always well cleaned with lots of equipment (bowling balls, ramps) easily available to hand."

Cons:

• "Not a massive fan of the lighting on the alleys and the ball selecting could be better, but it is acceptable."
• "It was massively overheated, I can't understand anyone wanting to take part in a sport in such a heated place."
• "Toilets are always vile smelling both gents and ladies."
• "It’s dirty, dusty and disgusting."
• "Attended here yesterday and wasn't impressed with how covid secure it was. There was no distancing between lanes."
• "Bathrooms were in a shocking state, absolutely filthy, and the floor was like a skating rink."
• "Went to the ladies toilet OMG they were stinking, floor was dirty and sticky there was a dirty nappy sitting in a sink the bar was filthy drinks spills over it."

Staff and Service

Pros:

• "Really well run place. Staff are friendly and helpful."
• "Staff have always been eager to help whenever assistance has been needed."
• "Very clean and the staff were very helpful and great customer service."
• "The service was outstanding."
• "Although very busy as would be expected for a Saturday night, nothing was too much for the staff."
• "The staff were exceptional."
• "Staff were really helpful when our lane broke down, they set me and my partner up in the VIP bowling lane and gave us a couple of extra games for free."

Cons:

• "Staff members were rude and unprofessional."
• "Even though we were booked 2 games with 3 young kids they never let us finish."
• "Utterly disgraceful company. They took money from my son's debit card without authorisation and did not return it."
• "Very bad customer service unprofessional uneducated the lady who’s dealing the customer she was angry tone making face bad behaviour shocking Custmor service, Even shouting the children without any reason, she make a bad day."
• "Really bad customer service sorry can’t say but the lady racist with Asians very bad attitude angry tone very cheeky behaviour lady staff rude and shout especially children unbelievable attitude this is totally unacceptable."
• "Management was frankly appalling, very aggressive and confrontational."
• "Disgusting customer service especially the moody lady at the counter had a rude attitude on her as if she hates her job and could not be bothered to use her customer service skills she thought she had when applying for the job."

Value for Money

Pros:

• "Drinks were reasonably priced as well."
• "Great place to spend an hour or two. Family offer is definitely worth the money and the systems they use for bowling are state of the art."
• "Had a great deal on for mid term holidays here in Glasgow."
• "The prices are reasonable and there are many promotional offers."
• "Cheaper than Braehead."
• "Food & drinks were lovely and reasonably priced."
• "Always a great atmosphere."

Cons:

• "Very over priced food and drink."
• "Easter school break I took my 3 nieces, whilst they enjoyed themselves, I am not so happy about prices £50 for an hours entertainment seemed a bit steep and that doesn't include the price of the drinks."
• "Food and drinks are expensive and there's not a lot by way of options for vegetarians and vegans."
• "Bowling is pretty pricey, the arcade games are about £1 a go."
• "The bowling itself is a fun experience but that, the food/drink, arcade and entertainment machines are at rip-off prices."
• "Overpriced. A days wage to play 3 games for two adults... Pins cheap, plastic, flimsy and held up by wires that make it impossible to consistently strike."
• "Drinks and food a bit pricey."