"Lots of lovely animals to look at and some opportunities to pet them too in the discovery room."
"The armadillo just wonderful, lively and active, interested in my son and inquisitive."
"The animals were amazingly lovely to see, the gardens are beautiful too."
"Animals like rabbits and guinea you can pet are there, and exotic animals."
"The kids loved the discovery room where they got to hold some of the creatures."
"We fed crowned lemurs, stroked tortoises, and fed cranes."
"Amongst the animals we enjoyed the goats, meerkats and llama the best, also lively aquarium on site."
Cons:
"Very basic zoo. Feels a bit like the animals have been put into an abandoned old school."
"Most of the areas were either closed or without any animals."
"Some nice animals to see but a lot of the rarer stuff never came out e.g Bush dogs and ocelot and a lot more."
"Half the enclosures were empty or couldn't see what was inside due to poor light or foliage in the way."
"Empty enclosures, disinterested animals, nettles and weeds growing in flower beds."
"The walkthrough sections were closed and the card machine for payment was broken!"
"Not very interactive (Stoke the bunny, feeding times published, that's about it)."
Staff and Service
Pros:
"The staff made our visit all the more enjoyable, what a great team they are nothing was a bother and were happy to chat."
"Hats off to Sophia who looked after us today she is a credit to your company!!"
"The staff we spoke to were lovely and obviously genuine."
"Staff where all very friendly and willing to help out or let you touch some of the animals."
"The staff are college students studying there and we found them to be an absolutely lovely bunch."
"The staff were so knowledgeable and friendly."
"Staff are cheerful and enthusiastic, beckoning children and adults alike over to stoke or hold the most cuddly of the animals."
Cons:
"One of the instructors didn't seem like he wanted to be there and couldn't be bothered."
"Staff member who took the talks lacked people skills and was determined not to get any animals out in the meet the reptiles session."
"staff need to be trained in customer services to say the least, won't be going back in a hurry."
"Very disappointed checked the opening times on Google and was informed 10am to 5pm during September. When we got there the place was closed."
"Was good but when the daughter needed the toilet asked the lad and he didn't know where they were so had to go and look for them ourselves."
"Special shout out to all the staff especially those in the parking area."
"The only place open to eat was conservatory which was far too small and packed."
Facilities and Accessibility
Pros:
"They have an small picnic area with a little play park for the kids."
"Excellent centre with wheelchair access and plenty of interest."
"Great woodland walk, friendly staff and come on only 7 quid for a change of scenery."
"There is a little kiosk that does coffee and treats and had some sandwiches."
"Great access and facilities for wheelchair users."
"The site is large enough (with both indoor and outdoor zones)."
"Toilets available."
Cons:
"Some indoor spaces might be tricky when busy."
"Also I am in a wheelchair and it wasn't that wheelchair friendly."
"Limited disabled facilities."
"The facilities in the evening are basic and the college is closed so no access to the library or anything else, own transport is a must as public transport is impossible."
"My only problem is lack of parking, and what little parking is marked as disabled is rubbish."
"Paths in zoo and in doorways of the hall are NOT disabled friendly."
"Maybe could do with a bit more signage with regards to the woodland walk and zip wire/climbing wall."