GWR Kia Reviews Summary

Customer Service

Pros:

• "Adrian was very helpful & straightforward with us from the start & did his utmost to ensure that we could take the car home with us that same day."
• "Samson kept me updated with everything and the repair was done very quickly."
• "Their after care service has been amazing and Alessandro in particular has been really helpful."
• "The after care from Chris in finance was excellent. The car was checked over as well."
• "Service manager Russell was extremely helpful and resolved all my queries to ensure I was happy as a new customer."
• "Shimon in customer service team was amazing and very professional."
• "Rey here at Kia GWR, fantastic from start to finish."

Cons:

• "I wanted to install an upgrade in my car system (Apple CarPlay)...when I arrive, they have told me that my car is not applicable for this update."
• "Yet again, I was let down by this branch of KIA."
• "Called over ten times over two days, left multiple messages, emailed head office - was promised a manager would call me back. Nothing."
• "Money in the pocket is all that matters to this branch, and that is it!"
• "Absolutely dread coming here. The service reception ladies are just plane rude."
• "Appalling service from Kia Brentford."
• "The service department is shocking, didn't communicate at all when servicing my car, ended up keeping it over night but when I rang during the day to find out if that would be the case I was never able to speak to anyone."

Sales Experience

Pros:

• "Went to Kia purchased my dream car - thanks to the sales Consultant, Kush. He was excellent, supporting me throughout the process."
• "Mario McPherson, The salesman that we met last week, was extremely helpful, friendly and knowledgeable."
• "Klaudio Dema has made the whole process seem less and painless."
• "I love my new car! Kushan was brilliant and initially explained all of the options without putting any pressure on me to buy."
• "From start to finish Rey Janjua has been amazing and made my experience with Kia brilliant."
• "Adrian for his honesty, knowledge and patience! We got all the details we wanted, and 0 pressure to finalise the sale."
• "Rey is the best here, he helped me get a new edition Sorento PHEV and helped with my finance and part exchange of my Audi Q7."

Cons:

• "Sales person would not come over to ask us if we needed help but he sends the receptionist to find out what car model are we interested in."
• "Spoke to sales rep (Adrian) re car seen online, advised I would be interested. I was sent the full details via email, i advised I would come and view the car tomorrow. I paid £99 to reserve the car & travelled 1.5 hours to get to GWR. On arrival I was told by the Manager (Klaudio) 'sorry mate it's sold, you should have called again before coming'."
• "Extras that were supposed to be included as part of the bill of sale were not (paint, Matt's etc)."
• "The worst experience I have ever had on a car dealer."
• "But if you do buy cars under warranty .just keep in mind that the warranty work will have waiting time of 2 month for inspection."
• "Service kept my car for 9 months… I think you have some good people but the customer service is poor."
• "I’ve been to plenty of dealerships/showrooms in the U.K but Kia Brentford has been by far my worst experience. Adrian was my salesman and he was just absolutely awful!"

Facility & Accessibility

Pros:

• "GWR Kia is easy to get to, with available parking spaces for visitors."
• "Getting to the showroom was easier than expected, given the location. And there was plenty of parking for visitors."
• "The entire experience was very pleasant; the showroom is amazing as well as the staff."
• "Great spacious place. All staff were so polite."
• "The showroom is lovely. Light, airy, spacious, clean, nice clean toilets."
• "The showroom is modern, spacious and with plenty of new car models on display."
• "The facility is very modern and was very clean and the COVID safety was at high standard."

Cons:

• "Still, no one from the sales team wanted to talk to us about selling a car. We left after 30 minutes."
• "Good greeting and pleasant staff. Bright, spacious showroom but refreshment facilities closed."
• "How do you have a company where no one answers the main phone line. I have tried three times this morning and there was no answer on those three occasions."
• "Would give 0 stars if I could - after 5pm do not try to call as it seems they’ve all gone home you can’t get a phone call answered after 5pm even though they are open till 6."
• "I just went there with my partner who was looking to purchase a car. They had a nice car displayed on the entrance so we went to see it. We got inside and suddenly a lady from the reception approached us screaming that the car is already sold and we can't touch it."
• "I would like to share my experience about Kia Motors UK dealership GWR Kia... when i got my car back, i clearly see, it had been wiped and scratched."
• "I know she has nothing to do about it but she made me feel like I have done something wrong. I chose this place because of good ratings on here. But I need to say that I was not taken seriously at all. Neither on the phone nor in store."