"A great zoo with some stunning animals who are very well looked after."
"All animals looked well looked after and cared for."
"The animals were fantastic and you get to walk alongside wallaby’s, peacocks and goats in their enclosure!"
"Animals look happy and healthy with more than generous enclosures!"
"The animals are well looked after and their enclosures look natural...that's one thing I like about this zoo is that the animals look healthy and happy and they make their homes as natural as possible...not cage like other zoos!"
"Animals that are clearly very well cared for."
"All of the enclosures are set up with the best interests of the animals at heart."
Cons:
"The play area was a bit lacklustre."
"Several enclosures were not being used and we felt this was a shame as it would have taken longer to go round if they'd been filled."
"A few pens closed or empty."
"The jaguar was just pacing back and forth clear sign of stress, a wolf alone without a pack is not good to see, a singular lioness again is heartbreaking to witness."
"Visibility of some of the animals is poor due to their enclosure positioning."
"A lot of the enclosures were empty, apparently due to be refurbished, some animals were very tricky to see."
"Was really concerned about a few enclosures, the otters pool was near on empty except for a little muddy puddle also the cranes pool was totally empty too, also the phoenix enclosures was so so small."
Staff and Service
Pros:
"Every member of staff is so friendly and take the time to say hello which is lovely."
"The staff were helpful, courteous and knowledgeable about the park and animals."
"The staff and volunteers always seem attentive and knowledgable and the animals well cared for."
"The staff are excellent and clearly care for the animals and the work they do."
"Once again, absolutely blown away by the staff - they are all so knowledgeable, accommodating and friendly."
"The staff were very approachable, polite and knowledgeable about the animals."
"All staff were very friendly and informative."
Cons:
"It was okay but personally I wouldn't travel to visit again, it's not overly large."
"Had pre booked tickets so had to go in the rain ☹️. As it rained all day we didn't get to see many animals."
"There were also no staff in sight when we went to the shop / restaurant area."
"Really unhappy with the service after paying good money to go in there no one there to help cos there was a wedding on so that was more important than paying customer."
"No staff around to answer questions."
"They don't serve anything like bacon baps in the morning which was disappointing."
"Alot of the enclosures were closed and was not notified that this would be the case as ticket prices were still full."
Facilities and Accessibility
Pros:
"Lovely play park for the children and the facilities were accessible and clean throughout."
"Plenty seating surrounded by stunning plants, bushes and trees kept us shaded during our picnic lunch."
"The cafe/restaurant is large with plenty of tables and child amenities too."
"They do have a disabled car park in front of the Cafe for those unable to walk up the path."
"Mobility issues - no need to worry as you can park at the top and the zoo has some mobility scooters to hire."
"The toilet facilities were well maintained and present in two main places across the zoo."
"Toilet facilities nice and clean and sufficient changing area for the babies."
Cons:
"There is disabled parking but unfortunately the spaces are not wide enough for wheelchair access unless you have the first or last parking bays!!"
"I appreciate what they’re doing but this is not a wheelchair friendly place, it is way too hilly and in some parts way too steep for downhill."
"The only thing that stops it getting 5 stars is disabled access isn't great, some paths are very rough and it's very steep in places."
"It is very hilly so was quite challenging and the footpaths are not very sound in places."
"Just don't go when it's raining only one little play area for the little ones I would say under 3 only. And not much places to get under cover."
"Certain areas are shut off to the public as there is no lighting."
"There was no where to have lunch cos of the wedding and there was only 1 toilet cos of the wedding what isn't very good for kids."
Value and Experience
Pros:
"Our lunch was well priced and truly delicious - same quality I'd expect from a mid range restaurant/pub."
"We decided to incorporate some animal experiences in our day which made it even more special."
"The day was very enjoyable, and we will be back :)"
"Definitely worth the price of £50 which can be for up to 4 people at that price."
"Much bigger spaces for the animals forming part of the conservation process and nice to see more unusual species like Capybara etc."
"Kids loved the trail laid out to the dragon, and for £15 entry each, you get a full day of activity, so it's definitely worth a visit!"
"We had a wonderful visit for our son's birthday. He had a meet the Tiger and Meerkat experience which was amazing."
Cons:
"Arrived at 10am done by 12. Saw a lynx cat and a few monkeys that's about it."
"Fairly small zoo and could do with a bit of a spruce up."
"It was okay but personally I wouldn't travel to visit again, it's not overly large."
"Fairly pricey entrance almost as much as Paignton zoo."
"Overall fairly disappointing."
"Considering they charge the same as Paignton Zoo, which is much bigger, it wasn’t worth the ticket price."