Address: 2 Captain Cook Square, Middlesbrough, TS1 5UB, United Kingdom
Phone: +441642230007
Rating: 4.1
based on 371 reviews.
Variety and Selection of Food
Pros:
"Great variety of food, always fresh and constantly getting replenished."
"The food selection was fantastic. Ranging from Chinese, Indian, Japanese, sushi, Roasted meat, salad, ice cream, popcorn, cakes and so much more."
"A wide variety of delicious foods, lovely staff and the restaurant is child friendly."
"Highly recommended. I loved this place, only for 9.95ยฃ I can have as much food as I wanted, the food was lovely and lots of choices."
Cons:
"If you like Iceland party food at extortionate prices. Perhaps coughed over, children taking a piece or a bite, deciding it's not for them and then proceeding to put it back."
"Food isnโt great 90% of it was stone cold."
"Very disappointed food luke warm on some items and bland with coated chicken meals overcooked and hard."
"Wouldnโt go again sadly. Kids unsupervised sticking their fingers into all of the food."
Customer Service and Staff Friendliness
Pros:
"The staff are well mannered and polite, very helpful."
"I was awaited by a large entrance to go into the small queue. I donโt get why people say this is terrible because I have been multiple times and their service is always amazing."
"Staff were outstanding ๐ ๐ couldn't have asked for better service from all the staff."
"Staff very lovely and polite, always go out their way to help."
Cons:
"Lovely food but absolutely freezing in there so your food gets cold so quick and hard to enjoy your food as its so cold in there."
"Nearly every time we have been in they have sat us next to someone else even when there is barely anyone in there."
"They get you to pay after already waiting about 15 minutes for a table to be told to wait somewhere for another 10 minutes till your table is ready."
"Staff are not exactly welcoming and friendly."
Price and Value
Pros:
"The price is good for the amount of food you can choose from."
"You can get unlimited soft drinks for ยฃ3.45 a person which is fab cos they have loads of different options for drinks fizzy and non fizzy."
"Highly recommended. I loved this place, only for 9.95ยฃ (for weekday lunch) I can have as much food as I wanted."
"It's an all you can eat delight with quality food in abundance at a reasonable price."
Cons:
"If you like Iceland party food at extortionate prices. Perhaps coughed over, children taking a piece or a bite, deciding it's not for them and then proceeding to put it back."
"A good selection but some food was cold. Some food wasn't that nice but also some of the food was lovely. Expensive for what we ate and bottomless drinks were pricey."
"Went for my son's birthday..food was overcooked and poor quality. Even the simple dishes consisted of poorly prepared ingredients and most had inedible bits...paid ยฃ91 for 5 of us."
"Absolutely rotten RAW chicken. Pulled one of the managers, and he's tried to tell me it's off the seasoning very poor attitude."