Patisserie Patchi Reviews Summary

Service

Pros:

• "Great service offered by Olga. She is extremely attentive, always with a smile, immaculately dressed and fantastic customer service."
• "Olga provides a high standard service. Very professional and we felt welcomed."
• "Service was brilliant the staff were accommodating nothing was too much trouble / just a lovely atmosphere."
• "Such an amazing place to eat for a while, honestly the best staff here I have seen in a while!"
• "All staff are welcoming especially Olya."
• "Olga and Zahra were professional, greeted us and remembered us warmly, went above and beyond, as always."
• "The service was excellent Ahmed served me with warm and kindness."

Cons:

• "Now in my honest opinion the service should improve, everyone I know and has visited patchi has not been impressed by the service."
• "It was a bad experience for my family, and I will advise my relatives and friends not to fall into the same experience."
• "The waitresses were also not very attentive/friendly."
• "Terrible service, no one wants to take order, when you call them they get annoyed."
• "Service is terrible! The ladies all talk and joke and don’t really respect the guests."
• "Very bad service the manager very rood she has no manner when she’s talking to her costumer."
• "Waiters and waitresses need to be retrained. They were so rude."

Food Quality

Pros:

• "The food is fresh and a big variety to pick from."
• "The restaurant food is also very delicious and very generous portions for the price."
• "Breakfast was served very quickly and nicely made and was very delicious."
• "The food we ordered was really delicious especially our grandchildren enjoyed the Shawarma chicken and lamb raps."
• "Patchi make the best baklava in London, with more layers of filo pastry and more pistachio nuts and less syrup."
• "Lebanese food, nothing can top it. Delicious, tasty and satisfying."
• "The food is always of a high quality and very tasty, as of course are the famous Patchi sweets (Baklawa) and all the other selections that are available."

Cons:

• "We (my family) ordered for chicken shawarma and Chicken soup … it was so dry and bread was not hot and very difficult to eat."
• "The prices were expensive for the quality of food/taste."
• "And the sweets were over priced and not all that good. Have had better at tescos supermarkets."
• "Not impressed really as the waiter seemed to think there would be plenty. Literally a handful of rice on the plate."
• "The food was just, wow. Chefs kiss."
• "Had a guest over who ordered a Shish Taouk but chicken was not cooked. Overall dinner is ruined."
• "Also the food was terrible! Chicken was smelly and meat was not chewable."

Cleanliness

Pros:

• "Toilet is clean."
• "Amazing food, very nice and clean restaurant."
• "The restaurant is extremely tidy, clean and organised with good styling a decor."
• "The shop is very clean and organized."
• "The environment was clean and pleasant (music not too loud, clean and nice furnishings and design)."
• "The interior decor is also impressive and comfortable, making it a great place to enjoy desserts."
• "Absolutely stunning decor!"

Cons:

• "Hygiene rate is 0, because I got a piece of marble in the sweets and it was close to get my tooth broken."
• "How can you touch the food without wearing gloves? That’s not hygienic at all."
• "Also, toilets are filthy for such a huge place."
• "Purchased snood il sit ( pastry with ashta ) from here yesterday at around 5pm. When we went home and I bit into one I noticed there was something in the ashta and realize IT WAS A PIECE OF GLASS!!"
• "I swear we all had diarrhea for almost a week and i had to be on drips."
• "My friend bought me these from this patisserie and 2 little stones came out inside the baklava's so far."
• "3 of us waited at least 30 mins a queue just to have a portion of kunefe. It was not worth the wait."