Zuma London Reviews Summary

Food Quality

Pros:

• "The food is incredible, the service is impeccable and the experience is predictably delightful every time."
• "Food was INCREDIBLE and by far one of the best meals I've had."
• "Their signature Black Cod was silky, buttery and velvety – an explosion of flavours with the Miso sauce adding just the right sweetness."
• "All the dishes we had was amazing 🤩 from the sea bass croquettes to the seared tuna, black cod and lobster where delicious."
• "The food was exceptional ! Had the baby chicken and soft shell crab."
• "Each dish was exceptionally special."
• "The food quality is excellent and rich with some awesome flavours."

Cons:

• "The dishes are plain and nothing very new for me."
• "We ordered the Jumbo prawn signature and it had absolutely no flavour."
• "Having spent over £200 I would expect the quality to be of the highest standard however unfortunately the food was very bland and lacked flavour."
• "Although we were excited to try the signature black cod, it unfortunately fell short of our expectations and was a bit overrated."
• "Burned tomato salad was a bit meh."
• "The blackened cod was far too fishy, I feel it was from frozen hence the fishy taste."
• "The food lacked flavour and not well done."

Service

Pros:

• "Love the ambience and the service. Very nice seating and atmosphere."
• "Very polite and attentive service."
• "Service was outstanding."
• "Service was excellent and our Sommelier, Sylwester, was amazingly knowledgeable and helpful."
• "Staff could not have been more attentive and the service I cannot fault."
• "Absolutely brilliant service."
• "The service once seated was very good and the dishes were excellent."

Cons:

• "The service was super slow we had to wait almost 40 minutes for the main course."
• "The service was slow and kept having to grab their attention."
• "Our waiter did a great job but I found the care to customers to be non-existent."
• "Unfortunately, this time, service was horrendous, they put through half the order then they brought mains before the sushi rolls, it took us 30m to get drinks and staff were unapologetic."
• "We were there for 20 minutes before any drinks arrived and then it was food being served in a rushed manner."
• "I think it is absolutely not hygienic... So 3 of us have to share tiny plates with the same sticks or forks (they don't change them)... I think it is horrible, specially in Covid time."
• "The staff were constantly rushing past us."

Ambience

Pros:

• "The vibes really nice, nice decor, background music, young-ish crowd."
• "It's one of the best restaurants in London, imo."
• "The atmosphere is extremely pleasant without being too noisy."
• "The restaurant has a sleek, modern design that immediately sets the tone for an upscale dining experience."
• "Situated in the heart of Knightsbridge, this Japanese restaurant boosts sleek decor and relaxing mood lighting."
• "The place is nice and has a good atmosphere."
• "Atmosphere is amazing: nicely decorated restaurant, comfortable chairs, good lighting, pleasure for eyes."

Cons:

• "I don’t think the music and the ambiance is suitable to the restaurant food and overall vibe."
• "The only drawback of this place is the ‘girls’ hitting at rich men at the bar, and this is extremely obvious."
• "The whole restaurant was far too hot, the waiters were all sweating."
• "One thing too noisy for me."
• "The restaurant was unbearably hot and made it difficult to enjoy the food."
• "Way too overcrowded.."
• "It is quite loud and hectic, with club-like music and loud guests trying to yell over the music."

Value

Pros:

• "Pricey but worth every last penny."
• "Expensive but worth the try!"
• "Pricey, but to be expected at this level of fine dining."
• "Paid a lot but so worth it!"
• "Ridiculously expensive, but probably worth it."
• "Pricey but the best sashimi I’ve ever had."
• "Prices are high but the food is of good quality."

Cons:

• "I have a problem and its the fact i have been to other Japanese restaurants where i had a similar quality/quantity dinner and paid 70-75% less that what we paid in Zuma."
• "We spent £150 yet walked out hungry."
• "The food is good but not really good enough for the prices that they charge."
• "For an hour and a half!! In short a total disappointment."
• "This place is expensive no two ways about it."
• "The restaurant is definitely overpriced."
• "The price is too expensive for what we paid, we won't come back."