Masons Arms, Branscombe Reviews Summary

Accommodation

Pros:

• "We stayed in the annexed row of thatched cottages and had the comfiest bed with beautiful sheets and all the facilities you expect from a hotel."
• "Our room had a beautiful view."
• "The room was spacious - we used the bed, sofa bed and had a zed-bed and there was still enough space."
• "Our room was modern and spotless and very quiet."
• "Beautiful location, beautiful room which was a Superior Cottage room overlooking the countryside."
• "Rooms were modern, clean, spacious and stocked with all the amenities you need."
• "Our room was light and spacious with a nice view, the bed very comfortable."

Cons:

• "Anyway was told we could have a table but only have drinks but no food because food was only going to be served to the holiday residents or bookings."
• "The lighting in our room was very dim, so it was almost impossible to read in bed."
• "We stayed overnight and found the room clean and tidy, albeit a bit outdated it suited us fine."
• "Our room hasn't been cleaned."
• "The room was on the small side but we expected this as it was described as cosy."
• "What does 200 pounds get you these days? a smallish room with a tired decor, bare walls, one tiny bar of soap and an empty shower gel dispenser."
• "If you would like to be treated poorly by staff at all levels, not given the value for money spent, and spend the night smelling the drain from the bathroom by all means book this hotel."

Food

Pros:

• "We enjoyed a delicious pumpkin and sage ravioli which was full of flavour and was a good-sized portion."
• "The food was out of this world."
• "The kids had burgers which looked superb, and there was nothing left when the kids finished - a good sign."
• "The food is amazing, plenty of choice for our evening meal and a smaller, but perfect, Sunday lunch menu which would suit everyone."
• "The food was absolutely delicious, especially the Sticky toffee pud."
• "The food delicious. My fish and chips were one of the nicest I've tasted."
• "The food was very excellent. Hot, tasty and good sized portions."

Cons:

• "The brill was not brilliant. What there was of it was very tasty and nicely prepared. However, being a big man with a good appetite he found the size of the fish really rather parsimonious."
• "Had fish and chips for lunch one day which was fine but went back for an evening meal. This is a pub trying to serve posh food but coming up short."
• "The one kids pasta meal we ordered was way overpriced for the size of the portion."
• "Unfortunately, the roast itself left something to be desired."
• "However it's quite pricey and the portions were a bit on the small side."
• "Friends ordered a crab sandwich for £15 and were left disappointed with the amount of filling and the bread was stale."
• "The evening menu was reduced due to Covid."

Service

Pros:

• "Staff friendly and cleared plates promptly but without feeling rushed."
• "It is clear that a lot of thought and hard work goes into running this place, and we appreciated that."
• "The people working here are super friendly and attentive - well worth a visit."
• "Customer service is outstanding."
• "Sophie, Joseph and Dan were absolutely lovely and went above and beyond to look after us!!"
• "The staff were friendly and polite."
• "The staff were all friendly and attentive - particularly Donna who went above and beyond."