The Wellwood Arms Reviews Summary

Staff and Service

Pros:

• "Very hard working and dedicated staff."
• "Excellent friendly service and very nice food."
• "The staff were very friendly too."
• "The staff are friendly and helpful."
• "Service was brilliant, the staff were very welcoming and friendly and the food was delicious thank you all."
• "The staff are very friendly, approachable and helpful."
• "Staff were really helpful and friendly."

Cons:

• "It took 2 1/2 hours to get a two course meal mainly due to the long waits for everything."
• "Service was extremely poor, had to ask for napkins."
• "Having sat for 15 minutes, nobody came near our table to welcome us, take our drink order or ask us what our lunch choices were."
• "Waited 45 mins for starters!"
• "SHOCKING! will not return and we are locals."
• "Terrible service! asked staff if we could talk to her about food she said she would be back, never seen her again."
• "Waiter or waitereress did not approach table and ask if everything was OK."

Food Quality

Pros:

• "The food was very nice."
• "The food is delicious."
• "The food was excellent (huge portion of lovely fish with chips)."
• "the food was really fresh & tasty."
• "Always a fantastic meal here."
• "Food was delicious all four plates emptied the food was piping hot."
• "The food is beautifully cooked, fresh and homemade."

Cons:

• "Also very over priced!!"
• "Ordered take away Sunday lunch to be delivered, arrived cold, tasteless and bland."
• "fish was very dry and tasteless."
• "Steak was hard and dry, chips seemed from frozen."
• "Food was disgraceful will not be visiting again unless under new management."
• "Standard reconstituted frozen food for Sunday carvery."
• "the most disgusting Yorkshire he’d ever had was like uncooked dough."

Ambience and Decor

Pros:

• "Superb pub and restaurant, very user friendly."
• "Interior decor and surrounds are pretty good as were the meals."
• "Outdoor seating in the garden was stunning and dog friendly too."
• "A lovely pub and a great place to stay."
• "This pub/restaurant has changed a lot since previous owners. There is a nice atmosphere."
• "Great atmosphere."
• "Lovely welcoming landlord and staff and customers really friendly too."

Cons:

• "The feel is a little dark and dingy."
• "Plentiful Sunday Lunch but awful ambience. Loud radio blaring out. Very stuffy room and sticky table."
• "the music was far too loud and wasn't what I would call a great ambience."
• "Many of the tables had reserved notices on them, so there was no inside seating available."
• "The only issue we had was that of the smell of smoke at the front door while eating."
• "Everything seemed to be deep fried put me off everything was heavy in grease and the meat seemed to have come from what I could only imagine is a dirty grill as all I could taste was a dirty char on the meat and Tomato."
• "The garden is good if the weather is clement."

Value for Money

Pros:

• "Absolutely top notch and perfectly priced for portion and quality."
• "the food was excellent value for money."
• "The food was relatively well priced and I particularly liked the chips."
• "Even on a reduced menu there was still ample to choose from!"
• "The food was relatively well priced."
• "Excellent carvery, plenty of choice of meats and vegetables."
• "Food delicious Sunday carvery is excellent."

Cons:

• "Price was 31 pound for 3 kids meals not acceptable."
• "Frozen overcooked veg, paid over £16.00, be warned, absolute rip off."
• "Went in had the most horrid fish and chips ever and at ridiculous prices."
• "Paid £15 for an undercooked doughy steak and ale pie."
• "So the cost of the pie and scampi meal out was overpriced."
• "Food was fine, but I am giving this pub 1-star for scamming customers in parking fines."
• "I am only pleased we paid half price which was all it was worth."

Management and Staff Attitude

Pros:

• "Has had a refurbished since we stayed there and is under new management."
• "The proprietors who manage this establishment definitely don't like anyone to raise a concern about any aspect of their establishment."
• "Great staff manners towards the guests/visitors."
• "Staff really friendly and building, layout etc. Well kept."
• "Lovely welcoming staff. Food was all freshly cooked to order and reasonably priced."
• "Excellent hosts and food very good with first class service."
• "The staff were brilliant and very helpful."

Cons:

• "nice place for a drink but I would avoid the food."
• "This as been such a disappointment tonight and will never even go for a drink in there whilst on holiday in amble."
• "I won't be going back till there is a sea change in the place or new management."
• "Also found the staff not to be very welcoming."
• "We left, went elsewhere, and can't see us returning anytime soon. Not even worth 1 star out of 5."
• "I left, as I didn’t want to sit in that large room alone and expected to be ignored regularly since at the front door I wasn’t acknowledged."
• "STAY AWAY FOOD WORST EVER."