"Always seem very helpful and willing to discuss my requirements."
"The usual friendly, efficient service."
"They were patient and helpful every time."
"Approachable staff, they listened to our concerns and explained and advised what was needed."
"The splendid staff at Exlen were extremely helpful and kind; really understood my needs AND my level of IT knowledge."
"The staff are very friendly and helpful and kept us updated on progress."
"Everyone I met at Exlen was helpful, considerate and knowledgeable."
Cons:
"The owner then came out and I explained the situation that I was being over charged and he said 'get out we don't want to sell to you'."
"Not very professional. The guy had a very aggressive attitude, and even after I informed him that I had just lost my Father he seemed more concerned about giving me my case back."
"Their prices are a rip off, their knowledge of products is a joke, they also like to sell you products that they claim are new and are in fact second hand."
"Wouldn't recommend, I was told I would be given a call back about a quote for a PC system, they never called back."
"Worst experience I can imagine. Called up for a price on a graphics card. Told I’d be called back with a price. Waited 40 minutes.... no callback."
"Wouldn’t suggest this shop to anyone. All 3 people I spoke to were of no help and all I wanted was a price to buy a product from them."
"Clearly sold her a dodgy graphics card, go here at your own risk, now she's in tears, really upset how she has been treated spoke too by the people who work here."
Repair and Technical Support
Pros:
"They fixed the laptop and set me up with a backup drive in just two days and at a fair price."
"I had an overheating problem with my custom built PC and they managed replace a faulty part and get it working again that same day."
"Needed a quick turnaround on a damaged laptop, Exlen didn't disappoint a fast repair, great price and a service they should be proud of."
"So really reasonably priced, quick turnaround (was in and out in 15 mins), friendly and won’t rip you off."
"Within 2 hours I received a call to confirm laptop was ready to pick up."
"They didn't stop trying till they rescued the files I needed."
"Dropped faulty computer off at 9.30 am and picked it up less than 3 hours later fully working."
Cons:
"I took my laptop in for a simple repair. After paying on collecting my laptop I found out that they had broken it."
"Paid over £200 for my laptop repair, and was told on return it would be like a new laptop. It was however still faulty and went back twice more, only for me to be told there was nothing they could do."
"On complaining they told me that they could repair the damages, but I'd have to pay another £300."
"They not only gave me a defective card, they wouldn't refund me, which by British consumer law shouldn't be legal."
"Unfortunately this has not helped...got it home tonight and the same issue... restart after restart."
"The problem was not resolved but this was expected as it's a finicky one."
"Came in asking for some anti static bags for my computer, the young man came back with four used bags and a tattered box and said that's all he has and said that will be £4."
Value and Pricing
Pros:
"The gentleman was really helpful and really didn't charge me much for his time."
"My laptop has a new lease of life for an affordable price."
"More than half the price of what I had been previously quoted for a replacement hard drive for my MacBook Pro."
"Very impressed with their service, and price, fixed my iMac G5 in no time at all!"
"Very reasonably priced too."
"Price is very fair, and their knowledge is second to none."