Masons Arms Reviews Summary

Atmosphere & Decor

Pros:

• "Perfect beer garden when the weather is nice and the sun's out."
• "Nice atmosphere in a very nice Northumbrian town."
• "Lovely decor and atmosphere, very friendly staff."
• "Always a relaxed atmosphere at the Masons Arms."
• "Lovely country pub, great atmosphere."
• "Great Pub! Great Atmosphere!"
• "Enjoyed the beer garden and decided to go back in the evening for a meal."

Cons:

• "Spacing inside slightly too close for my liking esp. on LHS of front door where we were sat."
• "We were there for lunch so the atmosphere was muted."
• "Slightly overprized but OK pub food (IMHO), rather busy and hence feeling quite unpersonal."
• "Very busy, long wait for food."
• "You will probably wait for a table, but do wait, do NOT go over to the hermitage."
• "Plenty of outdoor space with its own ordering station but all service comes from inside. 2 drinks took 15 mins to arrive."

Food Quality

Pros:

• "Really tasty Sunday lunch."
• "The food we had was exceptional. The menu was exciting and I felt spoilt for choice."
• "Really good food. We chose the steak and ale pie, which seemed to be popular."
• "The food is very tasty and there's enough choice to suit pretty much everyone."
• "Amazing food, we had the roast pork lion ciabbatta with home made chips."
• "Cosy, warm, good sounds and excellent traditional food."
• "The food is great. They do proper chips!! The desserts are fantastic too."

Cons:

• "Food was not great. Mash potatoe was lumpy, chips were not properly cooked and not crispy, the lasagne was dryed up and had too much oregano in it."
• "The menu was dramatically reduced, prices as everywhere increased and quality of food was a complete let down."
• "The Yorkshire pudding could have been more flavoursome also."
• "The veg tasted really sour as if it was on the turn."
• "When the food arrived it really wasn't worth the wait."
• "The food was lovely, but we were not given enough vegetables for 2 people and there were 3 of us."
• "The only downside for me was there isn't a lot of choice on the menu."

Service

Pros:

• "COVID precautions exemplary and very well thought out and implemented meticulously but sensitively."
• "The staff were friendly and the food was outstanding!!!"
• "The measures they have put in place made us feel incredibly safe and comfortable."
• "Service was quick and with a smile."
• "The staff always give a warm welcome and are very attentive."
• "Staff extremely friendly and speedy service too."
• "Staff were excellent and so friendly without being intrusive."