Prezzo Italian Restaurant London St Martins Lane Reviews Summary

Food Quality

Pros:

• "Amazing food, I really like this chain."
• "Food and drinks were very good."
• "The Carbonara was delicious, king prawns in chilli was spicy and the food was lovely and hot."
• "Very good garlic bread and pizza."
• "Gorgeous food, cosy environment."
• "All of them were delicious."
• "The food was amazing. The price was reasonable and the service was fantastic!"

Cons:

• "The pizza had one leaf of basil in the centre."
• "The pasta chicken dish was rubbery and very bland - I've had microwave meals better than this."
• "The food was mediocre - dry chicken in a plate of soup-like sauce."
• "Potato was boiled soft, no flavour sauce marinate."
• "Grilled chicken was dry, with no taste."
• "The edge of my daughter's pizza tasted of mould."
• "The pizzas were nothing special, bland and overpriced at around £16."

Service

Pros:

• "First class customer service, making me feel welcome from the moment I stepped through the door."
• "Very friendly staff."
• "The service was very good, as staff were polite and professional."
• "We had good service and most of the staff were friendly."
• "Service was friendly, efficient, and accurate."
• "Staff who served us were polite he gets 5 stars."
• "The staff were efficient and friendly and the atmosphere was lovely."

Cons:

• "The staff seemed to be a bit uncaring and left us standing for a long time before being seated."
• "Service was terrible."
• "visited on my daughters 9th birthday. Asked for a cake to be bought out at the end our meal as a surprise and they seem to have forgotten!!"
• "The man became very aggressive and irritant as he gave the bill and took my payment."
• "Arrived 12:45, ordered 13:10, now 14:20 and no food or explanation. Will most certainly not be coming back!!"
• "The service very poor."
• "Terrible service, staff doesn't want to give a jug of water despite being a very hot day."

Value

Pros:

• "The price was reasonable."
• "They offer you fresh products and varieties of option in food."
• "Kids meal is worth it!! Pretty big portion and it was a full course meal with starter,main, dessert and a drink."
• "Even better with a 40% off code from the Prezzo app."
• "Great tasting pasta risotto and pizza's at a good price."
• "Not to expensive for the area it is situated in."
• "Excellent gluten free pizza- but also wide variety of classic continental and American food. Reasonably priced, great value."

Cons:

• "Soft drink prices high as always."
• "The penne pasta Aribitae for £10.95 come out very tiny portion."
• "We were charged £5.75 for a half piece of plain pita bread."
• "Main courses didn’t arrive together - more than 10 mins apart - very underwhelming - but that’s London for you - overpriced and poor quality."
• "The pizzas were nothing special, bland and overpriced at around £16."
• "A romantic meal in this restaurant gave me a nasty FOOD POISONING (acute gastroenteritis)."
• "We ate here in January 2024 and were really disappointed with the stingy overpriced food."

Ambiance

Pros:

• "A surprisingly outstanding restaurant based in ‘Theatreland’ of the West End of London."
• "Restaurant atmosphere was great!!"
• "Lovely lunch as soon as this restaurant opened, food was great and amazing service!"
• "The restaurant was busy, bright and vibrant."
• "Fabulous restaurant got a table quickly staff efficient in waiting on us food delicious."
• "Such a amazing place. My fiance and I have been there for post valentines dinner and was fabulous. Welcoming, smiling and very friendly staff."
• "A cozy and intimate French bistro with an authentic Parisian ambiance."

Cons:

• "Cramped, noisy."
• "This is a quite busy place with very small room between the tables so it is rather suitable for lunch."
• "overall it was very loud inside and the tables were too small for 5 people."
• "The tables were too small, and couldn't enjoy talking to my friend, as we were sitting very close to two shouting people."
• "No air-conditioning on a hot May Bank Holiday made for a pretty uncomfortable dining experience."
• "The upstairs head waitress was unpleasant and aggressive."
• "It's a very busy area so it was almost full."