Layalina Piccadilly Reviews Summary

Food Quality

Pros:

• "The food is delicious, made super quick and always fresh."
• "Delicious shwarma, they are professional."
• "Had a small lamb wrap £7.50p reasonable price for central London, very very tasty how doner used to taste full of flavour and herbs."
• "I totally agree with other reviews when they say best falafel wrap."
• "The Shawarma here is extraordinary; perfectly spiced, succulent meat is expertly roasted."
• "Food was amazing. The best shawarma."
• "What a delicious Lamb Doner."

Cons:

• "The food was absolutely disgusting and left me with food poisoning."
• "Horrible food slapped quickly together and extort you for it."
• "All of them are undercooked and you will see the worst chicken wing recipe here."
• "Food is very untasty, massively overpriced."
• "The meat was bland and spongy."
• "Food was awful and smelt just as bad."
• "Flavourless, slimy shawarma in a basic supermarket microwaved wrap."

Customer Service

Pros:

• "We came here whilst working in the area and we were well looked after."
• "Although the security guard was soooo sweet, even gave us some advice on what to order, top lad!"
• "Very good customer service I’ll recommend this place to everyone."
• "Nezaro was an incredible host, warm and hospitable."
• "Love everyone behind the counter! Extremely attentive to my friend and I."
• "Highly recommended if you're near Covent Garden. Really good customer service."
• "Friendly staff and honest waiters."

Cons:

• "They are expecting the optional service charge as MANDATORY."
• "The guy prepared 2 wraps with the worst attitude bulling customers in his language."
• "AWFUL... Poor understanding of English Poor communication Poor customer service level."
• "Zero customer service from staff behind the counter."
• "Everyone was so rude except for the guy who put the sauce on my kebab."
• "The staff are SO rude. We went for a late night snack and it was such a stressful experience."
• "The service was very cold, the guy that served us looked very angry, which was a shame."

Pricing

Pros:

• "Also relatively cheap! We only had green tea and baklava."
• "Well worth it, and reasonable too."
• "I go had lunch today lovely place very cheap staff are so friendly lovely Lebanese food."
• "The price is very cheap food is so lovely."
• "Not bad price for this time in centre London."
• "Service was very good, food was well priced and the calamari was very tasty."
• "Lovely place very cheap staff are so friendly."

Cons:

• "Prices are inflated - £10 for wrap."
• "Very expensive compared to food quality and service. They charged me 12.5% as services charges just because the guy put the plate at my table."
• "Very very expensive (£15) for kebab and chips. They were not nice whatsoever."
• "They’re charging nearly £20 for a kebab."
• "VERY expensive for the quality of food and the experience of dining in. £20 for some chicken shawarma chips and bit of salad!!!!"
• "They will charge you £22 for a Doner and chips when the going price is otherwise £8 at any reasonable place."
• "It is a tourist trap!!!! Avoid and report at all costs. £20 pound for a kebab."

Atmosphere

Pros:

• "The chef was nice though. Friendly. :)"
• "Try to eat in so you can get the feel of the place."
• "It's a small quite place where you can enjoy the best wraps and shawarma."
• "Traditional music in the background and a good clean dining experience."
• "The best place in central London for late night food. It’s always so busy and filled with a great atmosphere."
• "After having a nice night in Piccadilly saw a shop open the food was nice."
• "Honestly a great place for what it is. Friendly staff and fresh food."

Cons:

• "Feels like a tourist 'no one will come back but lots of new people' situation."
• "This is clearly an intimidation tactic to stop people from querying absurd overcharging."
• "Even the toilets were horrible."
• "The place was filthy from the inside out, they didn't have much variety and lacked any flavor, a rip of for what it was."
• "The atmosphere is bad, owners screaming, talking loud, bothering customers."
• "Very small and cramped... The lady that works here is very rude and mean for no reason."
• "The staff kept shouting about £10/per person spend, that I need to hurry up and that my friend can't use the toilet until we both order."

Hygiene

Pros:

• "The place was clean, as well as the prices."
• "Toilet in the basement left a bit to be desired."

Cons:

• "FILTHY hygiene, eat anything else."
• "The food is tasteless and kebab is full of fat."
• "Service was ok and food tasted good but the only thing I didn’t like was that I found a hair in the food."
• "The food is okay, good portions but VERY expensive."
• "Very very expensive (£15) for kebab and chips."
• "Bad behavior from the restaurant staff, especially the old woman, the all not good at preparing food in any way."
• "We paid £21 each for a kebab and chips which is absolute daylight robbery for bad quality."