B&Q Chiswick Reviews Summary

Customer Service

Pros:

• "Amazing customer service by Naveena at Trade point."
• "The only person who really help was Ahmed in the isle who gave me some great info and took time to look this up on products I was interested in."
• "Staff all very helpful and yet alert, as some customers don't respect the requested distance."
• "I wanted to say thank you for considering my daughter at the door today... the guys at the door accommodated our needs."
• "Great store, helpful staff, good stock levels, wide isles"
• "Friendly and helpful."
• "I am giving 5 stars cos of RAJ T. From helping to plan my kitchen and bathroom, picking the right items and communication, he is first class."

Cons:

• "Zero stars, nobody knew anything. They kept asking other members of staff and they were NOT happy to help."
• "Staff really unhelpful thinking more about phonecalls then serving customers."
• "Really bad in store service"
• "Staff exceptionally rude and lazy"
• "Staff very rude young lady on till no manners just grunted and pointed no thank you extremely rude ask member of staff a question they could not be bothered to help found my experience in this store the worst B&Q I’ve been to not a very customer friendly store at all."
• "Rude Guy. I came in to check some tool bags, a guy in a reflector vest with a Roy written behind it doing his work cross in front of me."
• "Unbelievably unhelpful, let alone downright discourteous behaviour from the manager."

Product Availability and Stock

Pros:

• "Always well stocked"
• "you never know what you find, but usually I find and buy what I am looking for"
• "One of the great DIY company is B&Q. This branch has plenty of car parking space and small cafe in the car park side."
• "While not a superstore, this branch is a large one with a good range of stock."
• "One stop shop for your DIY needs or for everything to ensure your house, garden flat is well maintained."
• "As far as b&q are concerned, it is large, well stocked, good parking, good access."
• "This particular B&Q Chiswick store Has one of the best staff that I have ever faced in my life."

Cons:

• "Failed to ever restock after the first lock down, many product lines are out of stock."
• "I am getting increasingly frustrated with the stock unavailability on items."
• "Poor. Stock not as indicated on website for chiswick."
• "Big store but always hit and miss as they rarely have anything in stock."
• "I can’t find what I need in stock"
• "Distinct shortage of sheet building materials (MDF, plasterboard)."
• "When click and collect option chosen I got to the store to find out that item wasn't in stock at all."

Store Layout and Accessibility

Pros:

• "It a large barn of a place. Stack 'em high."
• "Everything for DIY and home improvement. Kitchen and bathroom layouts upstairs, along with containing, cushions, frames prints and much more."
• "Came here to get house plants and was happy to see so many of them. Well looked after and fresh."
• "The store is located in Chiswick round about. Very accessible location."
• "Easy entry and wheelchair friendly"
• "all aisles clearly marked out, outside gardening section fully functional for all your needs"
• "Large car park, parking is never an issue here."

Cons:

• "Inaccessible for me as there is no toilet apparently."
• "Check times to avoid very busy times as social distancing is NOT possible, aisles are too narrow; garden centre too small to be anything but for side purchases."
• "they do not have a toilet for customers"
• "Make you take a trolley or bucket into the store... Plus the cumbersome trollies create congestion in the aisles and the arrows on the floor are conflicting."
• "A big issue for me is the lack of customer toilets at this branch."
• "it was quite inaccessible with public transport specially with kids"
• "Just don't know how in earth this shop is still operating. Timber saw constantly out of order or no staff to operate."

Pricing and Value

Pros:

• "Helpful staff no incidents we went for some paint 🎨, you have lots of colours to chose +many other necessary stuff you maybe need."
• "Good service. Went to purchase karcher jetwash... Better support stores than online."
• "B&Q you have the great items for sale."
• "Buy my plants at B&Q good quality plants and bulbs easy to reach and park or train to Kew Bridge."
• "Had everything needed for multiple jobs, very handy & prices only just above toolstation & screwfix"
• "Seems to have everything you could need for home and garden including good branded items."
• "Great range of items in stock, and the staff are always very helpful."

Cons:

• "Just bought a box that says £13 on the display and when I went to the cashier she said £18."
• "If i could give it 0 stars i would, price of the item i wanted magically doubled when i got to the till."
• "B&Q is very expensive for what it offers. Could get better quality products cheaper elsewhere."
• "Avoid B&Q Chiswick if possible! Overpriced: for example the roof sheeting was just under £20 per sheet, same product online £10 per sheet."
• "Unbelievably expensive for such a poor offering."
• "The company is changing to its own Kingfisher and subsidiary brands which are so inferior that their low prices are expensive for the quality offered."
• "Very poor service, staff appeared to have a significant lack of knowledge around 'trade card discounts'."

Customer Experience

Pros:

• "Carmel (Angel on earth) what a woman you are very kind positive person"
• "Today, I went into the B & Q to purchase paint. As fate would have it, I was fortunate enough to be attended to by Maria, a truly delightful individual."
• "Robert in the garden department is a first class employee, and the single reason I will be making a purchase in the future from B&Q of the items he showed me."
• "Amazing experience!... Tyrell did an amazing job at helping me... Great member of staff and couldn't have been more helpful."
• "Absolutely fantastic - I came here for some white and rose gold ceiling lights and the customer service / experience was first class."
• "Maleeha in the paint department was amazing!"
• "Absolutely brilliant service from Maleeha at the paint desk."