Boundary Outlet - Newcastle Reviews Summary

Accessibility

Pros:

• "Car parking is free and plentiful and the store is all one level, perfect for disabled customers."
• "You have a free carpark outside the shops and the disabled one is just as you go into the main carpark and outside the shops and restaurants."
• "Wheelchairs are available, it's easy to negotiate one around the stock. Plenty of disabled parking."
• "Good access for prams, wheelchairs, and mobility aids although some displays are bit close together."
• "Carpark for disabled near store entrance and large main carpark."
• "Easy parking."
• "There is an abundance of parking outside the store and access to local transport nearby."

Cons:

• "Not enough seats for the disabled."
• "The challenge - it's not great to get around if you have mobility issues. Wheelchair or walker. My mother struggled with small aisles and staff loading products."
• "The only difficulty is getting around some areas, so many items it can be difficult for wheelchairs or pushchairs to navigate safely."

Store Layout & Stock

Pros:

• "The place has had a makeover and there is a different layout."
• "All nicely refurbished and bright with wide aisles."
• "Really well laid out."
• "The shop has changed beyond recognition since the re-configuration of all fixtures and fittings."
• "The store is well stocked with franchises that cover almost everything."
• "A wide variety of clothing and homewares."
• "Looks like it's had a reshuffle as products displayed much better with room to get around."

Cons:

• "The amount of stock has drastically reduced."
• "It's very haphazard and hard to locate just what you want."
• "Store had BIG overall-a lot of labels gone not so many deals."
• "Many of the designer ranges have disappeared and there's a distinct lack of outfits, hats and accessories for special occasions."
• "The kitchenware, crockery, glassware and household goods have also seen a reduction in stock so there is a lack of choice."
• "Other sections have less range to choose from."
• "Your store is a tip I couldn't get to my shoe size as was cordoned off."

Cafe & Food Services

Pros:

• "Had a lovely lunch and everything was kept clean."
• "Had a cake and a cuppa in cafe, reasonably priced and super organised."
• "Lovely bowl of soup and a sandwich at a reasonable price."
• "Nice reasonable prices in the cafe too."
• "The cafe is clean and, although it was busy, the staff still had time for a laugh and a joke."
• "Enjoyed a cuppa and beans on toast."
• "Love browsing in this shop, so much to see. Had refreshments in cafe, very clean, tables wiped after customers left."

Cons:

• "Rude canteen staff food is okay but staff not."
• "Went to the cafe and there was a really grumpy old woman behind the till and she was quite snappy with me."
• "Even the cafe is expensive, for example I couldn't believe a can of pop was £2!"
• "For such a big store we were very disappointed with the cafe, not a lot of choice in hot meals."
• "Expect a very long wait for food in the queue."
• "The new cafe is terrible. Not much choice and staff hadn't a clue what they were doing."
• "Coffee shop absolutely disgusting staff had no idea about gluten-free the ladies who served me was so unsociable."

Customer Service

Pros:

• "The staff are lovely, friendly, and will help and advice you if you are looking for something special."
• "Nothing seemed too much trouble and it was always service with a smile."
• "The floor assistants are very helpful and will help you look and offer advice."
• "Staff are always superbly helpful, especially woman and man looking after Leading Labels who helped my son and I find some good deals."
• "Helpdesk as you enter. Very helpful staff."
• "The gentleman on the door is a real asset to Boundary Mills. He has a lovely bubbly (welcoming) persona and goes out of his way to help with lifting and carrying if he sees anyone struggling (he's genuinely happy to be there)."
• "Staff very friendly and helpful, especially in the meet & greet gentleman on the door, Cafe staff and checkout staff."

Cons:

• "Terrible member of staff (Sharon on Colour Roll) shouted at me in the shop loud enough that people looked to see what was going on."
• "The staff are very pretentious and one member followed us round the store."
• "Went to shiremoor store with my friend today. The staff, middle-aged lady in women's section lacks any customer dealing skills. Very rude and abrupt."
• "Most of the sales floor staff were all in groups gossiping, they scowled or stared at me when I was going to ask a question, like I was interrupting their private conversations."
• "My cashier didn't even look up to say good morning when I greeted her, nor said thank you for shopping at boundary Mills and call again."
• "Staff are very overbearing."
• "The customer service is another story!!!! In my experience it is terrible."