Martin & Co Saltaire Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Jess has been absolutely amazing in helping me to resolve an issue I’ve experienced recently with a utility company regarding gas and electricity billing."
• "She was constantly in contact, always gave the right information and actually supported us when liaising with other organizations."
• "Whenever I make contact it's like talking to a friend you've known for years and she always goes above and beyond to sort things out!!"
• "The team made everything very clear to how they process each application, this didn't take long at all."
• "Every time I phone her, I receive a personalised response and a friendly greeting, which put me at ease."
• "No query is too small or too large, all queries and problems are dealt with promptly."
• "The communication has been clear, the referencing was quick and convenient."

Cons:

• "It seems that individuals with English surnames have been more fortunate with their interactions with Martin & Co, while those of us with Asian surnames have been met with indifference and scepticism."
• "The property has been remarketed without mentioning flaws - 5 rotten eggs rather than 1 star."
• "Martin & Co - Bradford. Absolutely total load of rubbish, The staff are anything but professional, communication skills are non existent."
• "Appalling service. Never pick up the phone and always seem to rush you off the phone and hang up on you."
• "Worse Experience Ever! Poor service received from this estate agent. Inconsiderate and heartless people."
• "They lie through their back teeth, never call back, make you out to be liars."
• "On going issues with the state of the property, never get the builders in to rectify problems and just make excuses."

Property Management

Pros:

• "Denise has shown to be incredibly proactive and just plain good at her job."
• "Managed my properties for years and had nothing but good experiences."
• "Denise feather what a lovely, kind lady you are 😌 Over the years looked after my dad and always got work done when asked straight away regarding the property you go over and above to help."
• "Property management staff were exceptional at getting maintenance and repair issues sorted out."
• "Denise and her colleagues are always available, helpful and inform us straight away of any problems, keep us fully updated and sort everything efficiently and quickly."
• "Angela has been wonderful throughout the process of selling our house, from taking stunning photos to really going over and above to help us out, she's delightful to deal with."
• "We have used Martin & Co for a number of years with our residential portfolio and have always been delighted by the service provide."

Cons:

• "When I initially set up the viewing, I was informed that the company allowed for a 15-minute grace period for 5 pm viewings, considering potential traffic delays. However, on the day of my appointment, I arrived just 6 minutes behind schedule, only to find that Hannah had already left the property."
• "Can These management people explain to me why the pics of damage in every room is called fair wear and tear by them?"
• "Would not recommend anyone to use Martin co saltire as for 6 months we had to fight for holes in the roof to be repaired and damp to be resolved."
• "Usless and they do there best to rip you out of your bond make sure you take pics with dates on when u move in and out slow repairs."
• "A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches!"
• "Still waiting for deposit from this terrible firm, am into another months wait for money towards a flat that was trashed by a tenant."
• "However, only four weeks later, my sister faced a similar ordeal with Martin & Co. Like Afsha and myself, she was told upon arrival that her viewing had been cancelled, even though she had not received any prior notice of such a cancellation."

Staff Professionalism

Pros:

• "Carol Stubbs has been our point of contact for several years and has always been very knowledgeable and professional about the Lettings side of the business."
• "Honestly the best agency I have dealt with. Lucy and her colleagues are friendly, professional, knowledgeable, helpful, diligent and responsive."
• "Carol Stubbs at Martin & Co. has been absolutely brilliant. Friendly and easy to talk to, but also very knowledgeable and professional."
• "Ian Tait has been most diligent and intuitive in managing a very tricky situation with a tenant."
• "We have been liaising with Carol and we couldn't be happier with the service she has provided from the very beginning."
• "Communication has been fantastic!"
• "We Met Hannah Jackson To View A Property, She Was So Polite And Cheerful And Greeted Us With A Smile."

Cons:

• "They hang up on you, talk down to you and act like they're doing you a favour letting you live there, despite the fact that you're paying £600+ rent per month."
• "They're also very pro-active and sort out issues before you even think of them."
• "If the transaction is simple they are good enough to conclude But if it requires understanding and communication they are incapable."
• "Been with them 8 months, ended up with 13 visits so far, for different reasons. Took 7months to fix lights."
• "These guys rent a house to a man that has stood and threatened to beat up a lady in her 40s that has had below the knee amputation on both legs due to sepsis."