REPAIRS ETC iPHONE REPAIR SAMSUNG SCREEN REPAIR IPHONE REPAIR LAPTOP REPAIR NEWCASTLE - HOME CALL OUT AVAILABLE ON CALL Reviews Summary

Customer Service

Pros:

• "Friendly and knowledgeable staff and great service."
• "The service I received was outstanding, friendly honest and polite."
• "Brilliant customer service at incredibly low prices! As a student, VJ (store owner) has always helped me out."
• "Total life saver... Really friendly and gave good advise on my laptop too. Great service."
• "Vikas bhai is truly and amazing about his work, commitment and personal customer relationship."
• "VJ was very friendly, helpful and informative, keeping me updated on every progression of my laptop's repair."
• "Really friendly and trustworthy, would definitely recommend."

Cons:

• "Even though the staff are very nice to the customers, their skills are not so good because the solution they provide to the problem is not to the point."
• "Never experienced someone who lies so much shifting goal posts and not accepting blame."
• "Never known a such dodgy shop in my life, the 'little hoodie' assistant is an arrogant jumped up (knows nothing) know it all who treats customers with little or no respect!"
• "The absolute worse customer service in Newcastle & stay well away from this shop!!!"
• "All your replies to negative reviews in your business listing are just blaming competitors and not apologising or accepting the monetary loss and grievance you have caused your customers."
• "The shocking issue is that I trusted VJ with a device which has sentimental value as it was a gift from my grandmother who has sadly passed away and I had pictures of me and her as our final memories and when I asked him for compensation he started shouting at me saying “it will affect my profits and get out of my shop”...... I was left absolutely devastated with the way I was treated by VJ..... I wouldn’t recommend this guy or his shop if was the only repair shop in Newcastle!!!!"
• "Don’t repair your phone here. Screens are very poor quality and fake from China. Very expensive and hidden cost."

Repair Quality and Efficiency

Pros:

• "I have visited this repair shop three times now over the past couple of months and i have received nothing but amazing, quick and affordable service."
• "He did a fantastic job for £50 he was friendly and polite, I was well impressed."
• "Great price and it only took 10 minutes to fix, done right in front of me."
• "VJ was then able to fix my camera and flash in a matter of 10 minutes and I couldn’t be any more happy with my experience."
• "Had a broken iPhone 6 Plus screen. Very quick repair and for a really good price."
• "The guy at shop was very friendly and professional and repaired the phone in front of us in about 15mins."
• "Fixed my Apple Watch in no time, even though it was in a pretty bad way."

Cons:

• "On 30th May i took my Acer 7” tablet for a replacement screen repair and was quoted £40 and even took a £10 deposit to order the part and told me that it would be ready for collection the next day....... To my horror when I went in the next day to collect my tablet he gave it back to me as a jigsaw puzzle in pieces with main screen missing - saying it could not be repaired."
• "i went into this store a few months ago because my phone had severe water damage, i had a battery/screen replacement. i have had problems with my screen ever since."
• "Within 3 days of waiting for my macbook to be repaired (which ended up more broken) 8 individuals informed me that their devices were broken too by this technician!"
• "Unfortunately, he wasn't able to fix it without ordering a really expensive replacement logic board."
• "Within a week, the phone screen image started vibrating, then the touch started really playing up and randomly pressing different buttons."
• "Replaced my broken Samsung screen with a faulty screen with a big gap between the screen and frame."
• "This store kept my Apple screen and sell it back to factory and at the same time exchanged a fake one for me."

Value for Money

Pros:

• "Very cheap and complicated repair of a headphone socket in Xperia z5."
• "The whole thing took maybe 20 minutes. Very impressed and a fraction of the price of having apple do it."
• "Premium quality services provided at low costs."
• "Saved me £20-30."
• "Fixed my Samsung S7 screen for nearly half the price others were asking."
• "It was at a great price as well only £35 and they also gave me a free screen protector."
• "Iphone x screen repaired in 30 min and paid less then half then apple store."

Cons:

• "Needed phone unlocked, rang a few stores, owner here was more expensive but said would be unlocked in 10 days for £45 - so took phone down and paid, After 10 days he said 2 weeks....after 2 weeks he said 3weeks.....at 3 weeks he said 100% by the weekend - at weekend said end of the month.....at end of the month I was so angry he gave me £10 to buy some credit so I could at least top up with existing company (prob spent more than £10 ringing him!) and promised in 3 days would a million percent be working."
• "The prices for things and services in the shop are not reasonable and transparent. There is no price label on any products."
• "most of the 5 star reviews you see from this company are because they offer a screen protector for a five star review."