MAC REPAIR NEWCASTLE Reviews Summary

Repair Quality

Pros:

• "You couldn’t see any difference after the reparations compared to a new iPhone."
• "Fixed my laptop within 30 minutes... cleaned it, it now works and cost less than half of what I was quoted."
• "Cracked MacBook Air screen, VJ ordered in the perfect colour and excellent repair, even cleaned the laptop and looks better than new!!"
• "Fixed the new screen in 30 minutes, everything works perfectly including face recognition, and they only charged me £150."
• "I now have a like new superfast iMac, running at proper temperature and I am mega grateful."
• "They managed to repair my late 2012 iMac when the fusion drive started to die, with a new SSD."
• "Quick and precise, they offered a pick-up and drop-off repair service for no additional costs."
• "My MacBook Pro 2019 broken display replaced within 24hrs of them getting the part."

Cons:

• "Price kept going up and they wouldn’t give me my laptop back, had to argue for half an hour."
• "They 'fixed' my iPhone 12 Pro phone screen (Feb 2022) for £180, twice, but didn't inform me it wouldn't fix the ultimate problem."
• "Took my phone back 5 times as they caused more damage to phone with the repair."
• "Gave in laptop with a cracked screen and got it back two weeks later with screen completely black and dead."
• "They failed to tell me that the bend in the laptop would cause the screen the most likely break again."
• "Took it to them to be fixed. Collected next day but got home and had to take it back because it wasn’t good enough and we’re still sticky."
• "I had to go Samsung and ask what had happened to my phone? Samsung had said (Yes they fixed the screen but damaged my speaker and the glass rear cover of my phone)."
• "I had the screen of my iPhone 8 repaired here... The touchscreen is often completely unresponsive."

Customer Service

Pros:

• "The customer service is excellent and the prices are unmatched."
• "Friendly helpful staff... gave us a choice of different screen quality and prices then applied a screen protector free of charge."
• "Great customer service, will absolutely come back here!"
• "They answered all my questions and were very informative."
• "Spoke to Mohammed who told me I didn’t need either… sorted my faulty charge port so it now charges with no hassle (at no cost I must add)."
• "They came to me and repaired my macbook right there and then. Done in less than 20 mins."
• "They invited me to drop it off at his home address, he said that there might be some cosmetic damage, but my iPod is working perfectly and there is not a mark on it."
• "Mac Repair Newcastle is the BEST, FAIREST and most RELIABLE service for mobiles and macs I've EVER come across."

Cons:

• "The frustrating part was that they never called me once, I had to chase each time."
• "I was quoted another £150+ to get the actual issue fixed but decided to take my laptop elsewhere! Felt like the staff member was very condescending and unhelpful."
• "I received very rude and arrogant Customer Service and rubbish technical service and skills."
• "I had no choice due to time of next appt but thought this was unprofessional."
• "Tried to convince me that my just over a year old business Macbook is broken and then quoted me hundreds to repair it without giving any clear explanation!!!"
• "They were very rude and said it was my fault and I was lying and had damaged my iPhone."
• "Paid £350 to get my MacBook Pro 2017 fixed and they some how managed to further damage it."
• "Went in for repair on a broken screen a few months ago to be told I also needed a new battery (had no problem with this before and my phone was only a few months old) my phone now would not charge above 1%"