The Pier House Reviews Summary

Views

Pros:

• "Evening light lit up the dark night and you could make out the waves breaking in the rocks below."
• "Lovely view."
• "The indoor and outdoor tables have lovely views over the sea."
• "Great views out over the sea and plenty of space even when it is busy."
• "The views are stunning."
• "The view and sunset was outstanding."
• "The best thing about this restaurant is the fantastic sea view."

Cons:

• "Sadly not a great meal. Fantastic views, this place has so much potential."
• "The food was mediocure and the service was standard but the view was stunning."
• "Views amazing though."
• "And then of course there is the view out over Bideford Bay."
• "This really is quite a nice place with a great view."
• "I do not recommend this place for food as it’s absolutely disgusting!"
• "All in all it wasn't a bad experience, but be aware that for that price, you are definitely paying for the ambiance and the experience rather than food quality."

Service

Pros:

• "Staff are very helpful."
• "The staff were friendly and helpful."
• "The staff we really helpful especially with the small child."
• "The main waiter was a nice chap. Very polite and full of stories."
• "Good food, great attentive staff, wide range of wines and over 30 gins including a non-alcoholic version."
• "Despite being busy the service was good, our waiter was on point all night."
• "They are absolutely brilliant on every level, from the most attentive staff who are warm and friendly."

Cons:

• "filthy tables, slow service and so far off the mark when it comes to pricing."
• "The table service was shocking and staff looked like they weren’t competent."
• "Our waitress decided she didn't want to deal with us during the service when she realised there would be a complaint..."
• "Very disappointed with customer service."
• "Ordering food was a nightmare as the waitress was just looking at us not saying anything."
• "Inattentive staff who were busy talking rather than looking after the few guests in the restaurant."
• "The wait for food was over an hour and a half, the staff kept saying (very loudly) how tired they were and how busy they had been all day."

Food Quality

Pros:

• "Lovely views and delicious food."
• "The food was excellent quality, hot and very well presented and very good value for money."
• "Beautiful location improved by the service, food and drinks available at The Pier House."
• "The food is simple but well crafted, delicious and generously served."
• "Good food, great attentive staff, wide range of wines and over 30 gins including a non-alcoholic version."
• "Food is excellent."
• "Fish and chips were delicious."

Cons:

• "The chips it came with were cold and inedible."
• "The food was disappointing."
• "30 pounds on a 10oz rib eye (med rare) that was as tough as my cowboy boots bottom sole!!!!"
• "The food wasn’t anything special either."
• "Whilst the fish was lovely it was sitting in water from the peas and the chips were very dry."
• "Fish and chips was bland and there was so much water from the peas that the whole plate turned soggy."
• "The food looked amazing on the plate but that’s where my nice experience came to the end."

Ambiance

Pros:

• "The restaurant is cosy and welcoming with the best views ever!"
• "Service and atmosphere all good."
• "Ambience and service both very good."
• "Beautiful place to eat with stunning views."
• "The large decks with glass sides have panoramic views of the bay and the stunning sunsets over the ocean."
• "Atmosphere on the terrace was buzzing with conversation."
• "Wonderful setting having undisturbed views of the bay whilst you enjoy a delicious dinner."

Cons:

• "However the cheap cutlery, sticky tables, and canteen ambiance leave a lot to be desired."
• "Why are the waitrons all dressed in black? Its a beach venue for goodness sake."
• "The outside area is open to people with dogs. I am not a dog lover and my wife has a phobia of them so this made it a little uncomfortable."
• "Sadly the Terrence had littered used serviettes on the floor and most tables were not cleared."
• "From the outside it doesn't look so appealing."
• "Busy place and quite noisy."
• "The wait for food was over an hour and a half, the staff kept saying (very loudly) how tired they were and how busy they had been all day."

Value

Pros:

• "The food was excellent quality, hot and very well presented and very good value for money."
• "High quality, really tasty food (and surprisingly pocket friendly)"
• "Good value."
• "The prices aren't astronomical."
• "The prices are so reasonable given the amazing location terrace views."
• "It is very tasty and worth the £8."
• "The food is always excellent whether it's the mid day carvery or the evening it's always faultless."

Cons:

• "filthy tables, slow service and so far off the mark when it comes to pricing."
• "30 pounds on a 10oz rib eye (med rare) that was as tough as my cowboy boots bottom sole!!!!"
• "For the price you pay the food is not up to scratch."
• "It's not an expensive dish to put together but the portion was very small - no bigger than a child's size portion - and it was £12.50! We felt ripped off."
• "Would never ever eat here again or recommend this dreadful place to anyone....extremely over priced too."
• "Overpriced for average at best food."
• "Expensive for the area too."

Facilities

Pros:

• "Amusements on the ground floor."
• "There was a large wedding party downstairs but the service was first class, even water for the dogs."
• "The aisles are wide and clear so easy to move around, also easy access to your table and a amazing view of the sea."
• "Free car park next to the building."
• "Some old local fella has made a FREE Car park a 2 min walk away."
• "Got to give a shout out to the fabulous toilets... Spotlessly clean!!"
• "There is a ramp leading to double doors at the entrance, directly to your right is the disable toilet which is large and very easy to move around in."

Cons:

• "Loos are downstairs and cramped and small."
• "However the cheap cutlery, sticky tables, and canteen ambiance leave a lot to be desired."
• "The outside area is open to people with dogs. I am not a dog lover and my wife has a phobia of them so this made it a little uncomfortable."
• "Dogs shouldn’t be allowed in here or at least grown men allowing there untrained dog on the table whilst sitting there watching it yapping."
• "The only down side to this bistro was the car park has no disable bays."
• "Need improvement - toilet regular checking and cleaning."
• "Hygiene is just one issue here."