Marshall Land Rover Peterborough Reviews Summary

Customer Service and Communication

Pros:

• "Sarah Moseley was so helpful, returned calls promptly."
• "I was treated with courtesy by Jean Karim. He responded professionally to my many emails."
• "Kyle was by far a sales consultant that has stood out to me."
• "Really good communication from Jon, Alex, and Jayne in service."

Cons:

• "Our vehicle was finished the previous week, but we didn't receive a call as they had 'forgotten'."
• "Took 3 calls to book (no one called back as promised)."
• "I've been calling all morning and each time I have been told someone will call me in 5 minutes. It's been 3 hours now."
• "Worst service from this Peterborough branch. I left my car on Monday 17th April for a service and was informed it would be ready by the end of the day. Nobody called me back despite making several phone calls."

Vehicle Preparation and Delivery

Pros:

• "Sarah had it fully valeted and touched up, picked it up within a few days."
• "Excellent service from Harriet Jolley. I especially appreciated the personal video of the car as I was a remote buyer."
• "Shay was brilliant keeping us up to date with everything and making sure the car was perfect for us."
• "Sam Evans from the Jaguar part of the dealership who I dealt with was excellent through the transaction."

Cons:

• "Unfortunately none of the work was carried out without advising me other than a sensor that was on back order."
• "Had to cancel all my appointments to try and sort out the collection of my car - staff were not friendly to deal with and showed no empathy."
• "Disappointed I have been thinking of looking at a Range Rover for a while now so called in to Marshals Peterborough this afternoon to get some information about then On entering the show room there were 3 or 4 sales staff there my wife and I look around all the stock in the showroom not one of the sales team spoke or looked up to acknowledge us so we left."
• "Absolutely disgusting customer service!!! Unprepared car… made us travel a long distance only to discover they hadn’t prepped the car correctly… wasted a whole day."

After-sales Support and Warranty

Pros:

• "After-sales has been excellent too following on from a couple of small things found."
• "The after care, thus far has been exceptional by him. Thank you Billy for all your customer focused help, it's greatly appreciated."
• "Very helpful and professional service from start to finish Sarah who I dealt with was great very helpful made everything very smooth very experienced in her field."

Cons:

• "Appalling after sales service and disgraceful treatment of a long standing family customer."
• "I appreicate things break however, the communication was awful. No-one returns your call."
• "Staff not interested in supporting the vehicle once it left the show room! Promised a multitude of damaged items to be fixed, 3 months down the line and nothing."
• "Dishonest, unreliable and straight up liars. Car negotiations went well on a used vehicle. After a week of negotiations and research before spending my hard-earned cash, a price was agreed and it was stated to me the car was ready to go."