Inchcape Volkswagen Manchester Reviews Summary

Customer Service

Pros:

• "Hands down the best customer service I have ever received from Gary, highly recommend."
• "Fantastic service from Rick. Loved the personal video announcing the car's arrival!"
• "Outstanding service throughout the process. Chris listened to what we needed in a family car before using his expertise to advise the best choice for us."
• "Excellent service by Muhammad Afzal, picked my car up yesterday and he made the whole process easy and not stressful at all."
• "Fantastic service from Volkswagen Manchester for sorting me out with my new car."
• "Absolutely brilliant service from Daniel P."
• "Amazing customer service, extremely helpful, provides lots of information support."

Cons:

• "Really disappointed in the service I was given."
• "I believe this to be very incompetent as they should have known if the part was available before taking my car in."
• "Faults never fixed, only got worse, the car now have more faults than when I took it."
• "It's the fact my order has just disappeared that I find poor and has contributed to the delay."
• "Poor customer service my car went in for a front brake disc and pad change the old parts was left rolling around in my boot."
• "They did not make the situation right, nor did their complaints department."
• "The worst customer service I have ever received from a business. Service advisors are rude and argue with you over the phone."

Vehicle Delivery & Condition

Pros:

• "A smooth transaction and one very happy daughter with her new car."
• "When I collected my new car, the car was pristine and I was explained in detail all the extras."
• "Bought a New VW Troc, which was delivered to our door yesterday."
• "Car was delivered within the timeframe specified with regular update videos provided."
• "The car is fantastic, my pick up experience was excellent too."
• "Got a great deal and over the moon with my new car, felt like a kid a Christmas coming to collect it."
• "I'm very happy with my new car. Thanks!"

Cons:

• "We booked VW T-ROC & we were informed that it will be delivered within a month. However, due to Semi-conductors shortage, there was a delay of 4 months."
• "Bought VW approved polo. Arrangements for handover were smooth. Got home to discover missing boot floor, soiled passenger seat and warning light appeared about number plate light next day."
• "I was shocked by the general condition, inside and out. The exterior was grubby and had visible defects."
• "However, they have washed my car and scratched it in numerous places."
• "Everything was fine until we went to pick up the car and found it damaged."
• "Car was not vac’d, it was washed on the outside but this has left lots of swirl marks all over the vehicle."
• "Ordered the new Golf R line Jan-Feb, was told around May time to be ready. Was informed today via email that my order has disappeared and my wait time will increase."

Staff & Dealership Experience

Pros:

• "Staff willing to help with any queries or questions and everything was sorted quickly and efficiently."
• "The whole team are so friendly, professional and knowledgeable and nothing was too much trouble."
• "Dan and Dave were extremely helpful and went beyond the call of duty to ensure everything was in place."
• "I would like to thank Wayne and also Robert for their help."
• "Peter Williams was always in contact with me throughout the initial enquiry till collecting my car."
• "The team are transparent, and genuinely want the best for the customer."
• "I would highly recommend the dealership to family & friends for their excellent service."

Cons:

• "I’m embarrassed that I’ve had to get my sister involved as I’m sick of you blowing me off with excuses and getting no results."
• "Such a shame as me and family rate Inchcape as a company, just a shame showrooms like yourself let the company name down. Embarrassment."
• "I wouldn't own a VW again."
• "Not a good experience. Ordering from a different location."
• "Visited to view a car that I had seen advertised online and received the worst customer service."
• "Had a bad experience with this dealer. Unprofessional staff(reception)."
• "Possibly the rudest worst company i have ever dealt with no-one seems to care about the issues you have."